Intelenet Global Philippines, Inc
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    Intelenet Global Philippines, Inc
    (53 reviews)
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    Write a review

    Company Reviews

    Working at Intelenet Global Philippines, Inc

    4.153 ratings in total
    5
    25
    4
    12
    3
    13
    2
    2
    1
    1
    89%
    Rate salary as high or average
    91%
    Employees recommend this employer to friends
    Work/Life balance
    3.7(53 ratings)
    Career development
    4.0(53 ratings)
    Benefits & perks
    3.3(53 ratings)
    Management
    3.4(53 ratings)
    Working environment
    3.9(53 ratings)
    Ratings for Intelenet Global Philippines, Inc are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 54 reviews sorted by most recent
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    most recent
    4.0
    Reservation specialist
    May 2022
    1 to 2 years in the role, former employee
    Nice freebies & perks at the start but was eventually torn apart
    The good thingsFree gift certificates, discounted hotel staycations at Hilton Hotel Family Group
    The challengesThe quota or the hardship of selling rooms or what you called as Hard selling.
    5.0
    CSR
    Feb 2022
    Call Center Newbies should get a start on a new BPP career with Intelenet.
    The good thingsGood account, easy and comprehensive training
    The challengesColleagues and training
    5.0
    Customer Service Executive
    Dec 2021
    1 to 2 years in the role, former employee
    It was all good until TP arrived
    The good thingsThe work place, the employees you are working with, and the surrounding environment of the building.
    The challengesChallenges you would encounter for a pioneer account but it was bearable if you see it in another perspective not on an agent level. All went disarray when it was acquired by another company.
    5.0
    Customer Service Representative
    Jul 2020
    Less than 1 year in the role, former employee
    Work while having fun
    The good thingsThe company treats their employee as a Family. They were very concerned about what's best for their employee.
    The challengesChallenges would be none. I had a great time with the company. There are only personal matters that I should take care that is why I resigned.
    5.0
    TSR
    Jun 2020
    great place to work, working while playing
    The good thingsgreat bosses, awesome place to work, facilities great comfort management and bosses are great
    The challengesgreat place to work. work while playing
    5.0
    Team leader
    Jun 2020
    1 to 2 years in the role, former employee
    Its was a fun being with the company
    The good thingsThe people Im working with. My colleagues here was the only reason i stayed in the company
    The challengesThe management eas clearly unsure of the company's goals.
    5.0
    Quality evaluator
    Dec 2019
    1 to 2 years in the role, current employee
    Great place to work
    The good thingsGreat Facilities, Offers High Salary
    The challengesColleagues. Good thing they already left the company.
    5.0
    Customer service representative
    Aug 2019
    1 to 2 years in the role, former employee
    My experience and knowledge are my best platform that i could provide to my next company,
    The good thingsThe good thing that i love to work here is the environment are very friendly and there is a career growth as well to those aspirant employee wants to promote in a next level. So that i highly Recommend this company to my friends if they were trying to look for a job as well.
    The challengesI think there is no room for any Easy working even in other bpo companies, because we all know that eveything that has work related issues need to strive or workhard to fulfill what the company needs to fulfill. If the management wants a higher metrics then be it, as an employer we have to manage ourselves to reach whatever the management wants from us. We have to work for it Also.
    5.0
    Customer associate
    Jul 2019
    3 to 4 years in the role, current employee
    Intelenet was good but was already acquired buly teleperformance
    The good thingsGood appraisal for the past 3yrs that was change his yr
    The challengesIt was acquired
    5.0
    Operation supervisor
    May 2019
    3 to 4 years in the role, current employee
    Days in IGS
    The good thingsThe company give better opportunity for those who wants to see their better version of their selves. They are just not looking at the acadamics achievement of one person but the passion and engagement that you have for your community..
    The challengesWhen the company has been bought by big company there are more changes that we' ve experience but we are still hoping that thia company still consider those people who still want to gorw to this company ..
    5.0
    Customer representative
    Apr 2019
    3 to 4 years in the role, former employee
    They help me to be more matured person
    The good thingsThey provide a good respect with colleagues and in terms of good benefits. Good management and a friendly environment and equal relationship behaviors towards people's interest and always giving a good training environment towards newbies and giving refresher training to the tenure agents.
    The challengeschallenges in new ideas that can enhance the company to grow higher with its profitability and stability of the business industry. Give more benefits which makes all employees could be benefited and improve well on their work environment.
    5.0
    Customer service executive
    Jan 2019
    1 to 2 years in the role, current employee
    A home vibes company
    The good thingsWork mates and team leads
    The challengesThe work itself and the system
    3.0
    Customer Service Advisor
    Jul 2018
    Less than 1 year in the role, current employee
    Average
    The good thingsThey're not delayed with payouts in fact they release it a day before the actual payout or early hours of the actual day of payout. If you want to have experience in financial accounts they're a good company to start with.
    The challengesThey don't provide medcards until after 6 months. A lot of people turns out absent every payout which makes your work load double and very stressful especially vwhen your handling people bank accounts and too little accommodating in terms of reaching workforce and human resources.
    3.0
    Customer Service Executive
    Jun 2018
    7 to 8 years in the role, current employee
    A happy place to work with.
    The good thingsPayroll is awesome. The people and the fun.
    The challengesLacking of details that you need to know when they come up with a decision.
    5.0
    CSR
    Jun 2018
    Less than 1 year in the role, former employee
    Excellent Experience
    The good thingsThe Job was very enjoyable. This is my foundation with my skills. And I'm very happy that I learned a lot from this company.
    The challengesUpselling and Crosselling.
    2.0
    Senior customer service executive
    Jan 2018
    1 to 2 years in the role, current employee
    management
    The good thingsprogram is nice and relax
    The challengesdealing with management and other staff
    1 person found this helpful
    4.0
    Customer service executive
    Dec 2017
    current employee
    So Far so Good
    The good thingsThe people. The workload is not that heavy, but still has pressure and stress that you can expect from a company, LOB and account that you are in. The SME's a nd TLs are approachable. They'll give you the enough training that you will need before OJT. Opportunities for career development is \"I think\" attainable. Working environment is good because they are now situated in a New Building in Mckinley West. So everything looks good and New!
    The challengesA bit stressful (sometimes) just like in a normal company. The benefits and perks are just normal or average I should say. I'm in a dayshift account so there's no night diff at all. Their HMO it just SO normal. You have to shell out money if you're planning to add a dependent.
    3 people found this helpful
    3.0
    Customer service team leader
    Nov 2017
    Good environment Bad Salary
    The good thingsThe environment is very nice and the culture is out of this world
    The challengesThe salary is very low. Feels like even if we are already in the management level, our salaries are for agent
    1 person found this helpful
    4.0
    Communications Coach
    Oct 2017
    Less than 1 year in the role, current employee
    pro promotion
    The good thingsfriends
    The challengesmanagement
    4.0
    Senior customer service executive
    Sep 2017
    1 to 2 years in the role, former employee
    Just fine
    The good thingsNice and friendly environment, perfect location, they also have a very fast job process.
    The challengesI think for me hitting the quotas or metrics.
    5.0
    Process Trainer
    Sep 2017
    Mckinley Sulop Davao del Sur1 to 2 years in the role, current employee
    Work=Fun
    The good thingsThe people you work with and the working environment itself is great. Considering that I work for a finacial account, the stress that most of the employees have her is almost next to nothing. The salary package and benefits that we have might not be as extravagant as the others but the experience that we have whilst working is priceless.
    The challengesNone so far.
    1 person found this helpful
    5.0
    Financial advisor
    Sep 2017
    I have learned a lot of things.
    The good thingsThe good thing is that they have trainers that will train you effectively to be confident in your job as a Financial Advisor. Support Team that will help you for Queries that your not familiar of, and also Team Leads that will be very supportive and helpful all throughout the shift. They have Managers that is easy to talk with if u have any issues or difficulties in your job, like for example schedules and leave.
    The challengesThe only challenge i had was to keep my energy in tack especially when there is a heavy volumes of call, where just human and we all feel tired and tend to lose energy.. good thing there will always someone in the team that will be there to cheer u up, and brightens the shift up
    5.0
    Customer service executive
    Aug 2017
    1 to 2 years in the role, current employee
    Lenient bosses
    The good thingsYou can never take away stress when in comes to a call center job. This is my first job, And Intelenet gave a good jump start on my career. My bosses inspired me and gave me a reason to aim more than what I think I could be, without putting pressure on me.
    The challengesThe account I am with is operating 24/7, Thus, All employees under it must be flexible in terms of schedule. The shifting schedule may be at it's worst depending on the client's demands and OT' s are most of the time needed to fill out missing hours. But you'll definitely feel how supportive the bosses are specially when they need people to go on OT. Those who render OT are rewarded for their hard work.
    5.0
    Csr
    Jul 2017
    Less than 1 year in the role, current employee
    Awesome people
    The good thingsManagers are approachable as well as the clients
    The challengesA lot of requirements during training
    1 person found this helpful
    3.0
    WFM Analyst
    Jun 2017
    Nice
    The good thingsPeople
    The challengesPerks and govt mandated benefits not paif on time
    4.0
    HR Officer
    Jun 2017
    3 to 4 years in the role, current employee
    Great
    The good thingsThe people I work with
    The challengesFacilities
    4.0
    CSR
    Jun 2017
    1 to 2 years in the role, current employee
    Nice working in here
    The good thingsManagement and Perks
    The challengesWork and Life is unbalanced.
    1 person found this helpful
    3.0
    CSR
    Jun 2017
    Less than 1 year in the role, former employee
    no comment
    The good thingsCo-workers and friends
    The challengesManagement not so good.
    4.0
    HRCC
    May 2017
    Less than 1 year in the role, former employee
    Its fun working there.
    The good thingsI enjoy working in IGS because most of the TL's and TM's are very approachable and friendly.
    The challengesIt's quiet strict but it's ok.
    3.0
    Training associate
    Apr 2017
    1 to 2 years in the role, former employee
    It was ok
    The good thingsThe peoplr
    The challengesLack of support
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