HCLTech
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    HCLTech
    (86 reviews)
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    Company Reviews

    Working at HCLTech

    3.186 ratings in total
    5
    17
    4
    27
    3
    10
    2
    13
    1
    19
    81%
    Rate salary as high or average
    56%
    Employees recommend this employer to friends
    Work/Life balance
    3.0(86 ratings)
    Career development
    2.9(85 ratings)
    Benefits & perks
    3.0(86 ratings)
    Management
    2.6(86 ratings)
    Working environment
    3.0(86 ratings)
    Diversity & equal opportunity
    1.5(17 ratings)
    Ratings for HCLTech are shared as-is from employees in line with our community guidelines

    reviews

    Showing 27 reviews for Taguig City Metro Manila
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    2.0
    Analyst
    Mar 2026
    Taguig City Metro Manila9 to 10 years in the role, current employee
    It was okay until it's not.
    The good thingsBeen in this company for 10 years. It was friendly at first.
    The challengesHR never responds to your inquiries. It took me 6 months to get the answer that I need from HMO.
    3 people found this helpful
    1.0
    Senior Analyst
    Feb 2026
    Taguig City Metro ManilaLess than 1 year in the role, current employee
    worst so far. unspeakably
    The good thingsno required pre-employment medical exam
    The challengeseverything? IT support sucks, cancels tickets without resolving issues Very difficult to inquire with HR Their HR is mostly not in this country Very difficult to get OT pay if you accidentally rendered OT because of a long call with a customer. can't feel the weight of having nightdiff , overtime & holiday pay because of the manner they do in distributing it
    5 people found this helpful
    1.0
    Specialist
    Nov 2025
    Taguig City Metro Manila2 to 3 years in the role, current employee
    Salary is the only thing that's competitive in HCL. Dental isn't even included to dependents.
    The good thingsSalary, hybrid setup and my colleagues...............
    The challengesFor the whole HR, IT and leadership team to be transparent with the people they are supporting.
    3 people found this helpful
    2.0
    Technical Lead
    Oct 2025
    Taguig City Metro Manila1 to 2 years in the role, former employee
    Use this company if you want to switch from CS/other to IT careers but still, i cant recommend it
    The good thingsYou can easily pass the interview. Above average salary. Free IT certificate.
    The challengesNo structure. OT and Holiday Pay are ALWAYS delayed. Favoritism. Lack of training. Lack of HR information. They will schedule your NHO while youre on the training so you cant attend it, now you dont know anything about policies. Managers failed to process your annual appraisal. Managers are not trained with HR process.
    8 people found this helpful
    4.0
    Senior Analyst – IT Service Desk Analyst | Remote Support
    Aug 2025
    Taguig City Metro ManilaLess than 1 year in the role, former employee
    Provides clear opportunities for career growth.
    The good thingsHCL offers competitive compensation and benefits, provides clear opportunities for career growth, and fosters a positive, collaborative working environment where employees feel supported and motivated to excel.
    The challengesGiven the location and potential travel time, I would recommend that the other applicant consider staying closer to HCL for convenience.
    2.0
    Team Manager
    Aug 2025
    Taguig City Metro Manila4 to 5 years in the role, former employee
    It was good at first until it isn't
    The good thingsThe location of the office
    The challengesOffice politics, delayed salary, play favorites, unethical behaviors of management, poor leadership, unresponsive hr, delayed payments.
    10 people found this helpful
    2.0
    Service Desk Specialist
    Mar 2025
    Taguig City Metro Manila1 to 2 years in the role, former employee
    While it operates efficiently, it doesn't stand out as an exceptional place to work.
    The good thingsHCLTech offers good salary and health insurance benefits
    The challengesPromotions often seem to depend more on being close to management rather than merit. I’m not sure if HCLTech as a company is aware of this issue in one of their accounts
    11 people found this helpful
    2.0
    Service Desk Specialist
    Feb 2025
    Taguig City Metro Manila1 to 2 years in the role, former employee
    Stressful work setup
    The good thingsHybrid Setup on project basis
    The challengesNo Promotion, Pressure, Lack of Employee, No Increase
    7 people found this helpful
    1.0
    Senior Analyst
    Jan 2025
    Taguig City Metro Manila1 to 2 years in the role, former employee
    Never to apply to this company, not worth it,
    The good thingsHybrid option, HMO upon start, VL and SL provided.
    The challengesManagement tends to micro manage, Team leads hired are inadequate to know the account and process. Delay in payment of wages, one month delay, Toxic culture, specially HR. No correct training provided specially for a new account.
    8 people found this helpful
    3.0
    Information Technology Service Desk Analyst
    Jan 2025
    Taguig City Metro Manila1 to 2 years in the role, former employee
    Good for people looking for shifting jobs to IT or Fresh Grads but not worth staying.
    The good thingsthe work environment was good, it is also a good starting point for experience since they are hands on teaching stuff for the production.
    The challengesTHE management: they are focused on the account and not the employees working -they will have favoritism and so on.
    6 people found this helpful
    1.0
    Ex HCL
    Jan 2025
    Taguig City Metro Manila
    -1 For Indian Colleagues
    The good thingsThe company provides opportunities to work with a diverse team and gain exposure to different perspectives. Some colleagues are hardworking and committed to meeting goals.
    The challengesThere are inconsistencies in work ethic across the team, which can lead to an uneven distribution of workload. Some team members do not contribute as much as others, making it challenging to meet deadlines and maintain morale. Clear accountability and better team collaboration are needed.
    6 people found this helpful
    4.0
    IT Service Desk Analyst
    Nov 2024
    Taguig City Metro ManilaLess than 1 year in the role, former employee
    Despite pressure from the management, working here is bearable with friendly colleagues and supportive team leads.
    The good thingsFriendly colleagues and supportive team leads.
    The challengesFrequent shifting of schedules and demand from client.
    2 people found this helpful
    1.0
    Senior Analyst L 2
    Aug 2024
    Taguig City Metro Manila1 to 2 years in the role, former employee
    Bitter. Sweet.
    The good thingsMy co-workers are very friendly and helpful. SME's are approachable and supportive.
    The challenges1. Very poor people management specially to our OM and my Tier 2 TLs. 2. Lack of initiative in providing support and guidance from my TLs in Tier 2. 3. They provide incentives but the amount is not reflecting to the amount of efforts I exerted. 4. The TLs didn't monitor properly the quality of work of some of their agents specially in Tier 2. They just look on the result and they sacrifice the quality resulting of escalations. 5. The higher ops and the management is very toxic when they handling their people specially when you raised concerns.
    4 people found this helpful
    1.0
    Service Desk Analyst
    May 2024
    Taguig City Metro Manila
    Frequent salary disputes
    The good thingsFree coffee. Nothing else
    The challengesFrequent salary disputes. It's so disheartening when you don't receive the salary you're expecting when you worked during holidays, OTs, grave yard, etc. It takes a while before you receive them and it's not guaranteed you'll receive the correct amount or have to dispute again.
    25 people found this helpful
    1.0
    Technical Support Representative
    May 2024
    Bonifacio Global City Taguig City Metro ManilaLess than 1 year in the role, former employee
    Bad, not recommendable.
    The good thingsThe free coffee and SOME amenities
    The challenges- Slow recruitment process. It will take a while before you get a follow-up and hr team seems to be more upset when you are asking questions and follow-up. A lot of documents revisions even job offer revisions. - Salary dispute almost every time.
    15 people found this helpful
    1.0
    Service Desk Analyst
    May 2024
    Bonifacio Global City Taguig City Metro ManilaLess than 1 year in the role, former employee
    Management doesn't pay much attention to any employee's concern.
    The good thingsHiring process is good
    The challengesJob description does not match
    7 people found this helpful
    2.0
    Service desk analyst
    Aug 2023
    Taguig City Metro ManilaLess than 1 year in the role, former employee
    HCLTech pros and cons
    The good thingsHigh Salary Work from Home Ontime salary payout
    The challengesGoals set by the management is too high People are always leaving because of the management
    8 people found this helpful
    4.0
    Customer service representative
    Aug 2023
    Bonifacio Global City Taguig City Metro Manila3 to 4 years in the role, former employee
    Satisfactory and fun.
    The good thingsGood relation with co-workers.
    The challengesPeople management by the company management.
    2 people found this helpful
    5.0
    Service desk analyst
    Jun 2023
    Taguig City Metro Manila1 to 2 years in the role, current employee
    Great company to work for
    The good thingsHMO is good People are kind and easy to work with Allows work from home setup
    The challengesSalary is average. Some may even find it low considering the company is located in BGC Taguig. Onsite work is challenging due to the location. There isn't much performance bonuses.
    6 people found this helpful
    1.0
    Analyst
    Jun 2023
    Taguig City Metro ManilaLess than 1 year in the role, former employee
    Terrible, no disclosure of the job description.
    The good thingsbenefits and salary. No other good things
    The challengesThe management and the team you will be working with.
    6 people found this helpful
    4.0
    Senior customer service
    Mar 2023
    Taguig City Metro Manila3 to 4 years in the role, current employee
    Good company. Great companion
    The good thingsVery friendly environment
    The challengesDaley in releasing salary
    2 people found this helpful
    5.0
    Senior Analyst
    Feb 2023
    Taguig City Metro ManilaLess than 1 year in the role, former employee
    Amazing start but prepare for sudden changes.
    The good thingsThe HMO benefits are great and also the salary it good since it was work from home.
    The challengesRecent changes made it to report to work onsite but the office is not easily accessible via public transport. Also almost half of my salary will be dedicated for transport if I will continue work onsite. I was referred to a position that was more on the managerial side but my preferences was more on the technical side.
    1 person found this helpful
    3.0
    Business analyst
    Jul 2022
    Taguig City Metro Manila5 to 6 years in the role, former employee
    Package is good but yearly appraisal & package suck
    The good thingsFree coffee, quarterly events, corporate social responsibility, good coverage for HMO, free shuttle service
    The challengesPromotion is just an added responsibility with no reasonable adjustment on compensation, yearly appraisal and salary increment is awful, HR needs people skill
    1 person found this helpful
    4.0
    Service Desk Analyst
    Jan 2022
    Taguig City Metro ManilaLess than 1 year in the role, current employee
    Challenging and bittersweet
    The good thingsThe compensation package is good. The boss is caring. The
    The challengesEverything is virtual. They don't provide chance to handle reports. The individual scorecards are jampacked and they don't provide trainings or meetings to meet metrics they have provided. Feedback need more improvement. The leads doesn't have enough time to provide feed back. Getting meetings would affect scorecard as calls are required to be hit to pass score card.
    1 person found this helpful
    4.0
    Senior Customer Service Representative
    Nov 2021
    Taguig City Metro Manila1 to 2 years in the role
    Great company. Good for people starting to build their careers.
    The good thingsGood management, accessible pantry, nice sleeping quarters.
    The challengesThe call queue is challenging, pretty much what you would expect in an inbound account.
    1 person found this helpful
    5.0
    Customer representative
    Feb 2021
    Taguig City Metro Manila3 to 4 years in the role, former employee
    Your future awaits in here
    The good thingsGood salary, nice environment, clean facilities and job is not that hard to work with
    The challengesLots of calls, lots of irate customers, and account got dissolve
    1 person found this helpful
    4.0
    Senior customer service executive
    Jan 2018
    Taguig City Metro ManilaLess than 1 year in the role, current employee
    Unlimited Overtime
    The good thingsHigh non-taxable allowance.
    The challengesLong hours of working if you want to finish the tasks.
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