Expert Global Solutions
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    Expert Global Solutions
    (50 reviews)
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    Company Reviews

    Working at Expert Global Solutions

    3.850 ratings in total
    5
    13
    4
    20
    3
    11
    2
    5
    1
    1
    74%
    Rate salary as high or average
    84%
    Employees recommend this employer to friends
    Work/Life balance
    3.5(50 ratings)
    Career development
    3.7(50 ratings)
    Benefits & perks
    3.5(50 ratings)
    Management
    3.4(50 ratings)
    Working environment
    3.8(50 ratings)
    Ratings for Expert Global Solutions are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 51 reviews sorted by most recent
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    most recent
    4.0
    Customer service representative
    Jul 2022
    Less than 1 year in the role, former employee
    Good experience ,,this company allows persons who are not really fluent in English...as long as you are eager to learn and to be trained.
    The good thingsNice working environment Very cooperative and helpfully management
    The challengesThe 1 no less 2 to 3 yes from the customer...
    4.0
    Customer service
    Mar 2022
    3 to 4 years in the role, former employee
    This company will help you grow as an individual.
    The good thingsPerks and incentives are very motivating. The salary is competitive and is always on time or sometimes early.
    The challengesIt's not the company itself, but just the working schedule is not our ideal body time and the travel factor.
    3.0
    Department was very helpful
    May 2020
    1 to 2 years in the role, former employee
    Overall experience was life changing.
    The good thingsGood things about the company was the people are all good. They helped people to know more about the product and the job.
    The challengesThe challenges working with them was knowing how to continuesly get a good score. I need to work more.
    5.0
    Customer sales representative
    Jul 2019
    1 to 2 years in the role, former employee
    Friendly environment
    The good thingsIts healthy and playful environment
    The challengesIt gives knowledge and mold your skill to become a good sale agent.
    4.0
    Customer service representative
    Jan 2018
    1 to 2 years in the role, former employee
    GIVE ME A BREAK
    The good thingsIf you are looking for a company that would give you a break in getting in to a call center: EGS is the perfect fit for you. Team leaders are really amazing especially when you are a performer. they will give importance to you
    The challengesi can't remember at all.
    4.0
    Customer Service (Inbound Call Center Agent)
    Nov 2017
    1 to 2 years in the role, former employee
    It was good and challenging
    The good thingsThey compensated me fairly.
    The challengesWhen the customer is not happy and unsatisfied.
    4.0
    Customer service representative
    Nov 2017
    former employee
    Customer Service Experience
    The good thingsOne of the reason why I enjoy this business, and the challenges that go along with it is to formed a significant customer relation and the opportunity to connect with people. With that experience, was resulting a healthy and positive working atmosphere.
    The challengesWhen the customer is not happy with the products that they received or sometimes when they felt unsatisfied with the service but still, I was just tried my very best to provide resolutions regarding their concerns.
    5.0
    IT technical support
    Sep 2017
    just fine to work
    The good thingsi got the job like i wanted
    The challengescommute
    4.0
    IT Desktop Support
    Sep 2017
    1 to 2 years in the role, former employee
    Good
    The good thingsEnjoy working
    The challengesNothing much
    5.0
    Senior Line
    Aug 2017
    3 to 4 years in the role, former employee
    Yes, it can be stressful but the knowledge gained, friendship made, and the fun experienced can erase all that!
    The good thingsTeam buildings, raffles, theme contests, celebrating family day on almost all holidays at the office, gift certificates and lots more..
    The challengesThere were a lot of challenges but that is part of working in a call center. You have to be tough to last in this industry.
    4.0
    Customer service assistant
    Jun 2017
    5 to 6 years in the role, former employee
    It was a challenge, fun and stressfull at the same time, every knowledge and skills I have all came from them.
    The good thingsThe working environment is fun, agenta are like brothers and sisters.
    The challengesPromotions, since the account was small the promotion for a position is rare.
    4.0
    Customer Service Representative
    May 2017
    3 to 4 years in the role, former employee
    Good Experience
    The good thingsGood for fresh graduates and those who need working experience in the BPO industry, salary is good for fresh graduates
    The challengesmost accounts are nightshifts (as expected in most BPO companies), stability of accounts
    5.0
    CSR
    Apr 2017
    1 to 2 years in the role, former employee
    Fun at work
    The good thingsThe management of my former account here in Alabang was awesome. People here are great.
    The challengesThe usual gossip monger.
    5.0
    CSR
    Mar 2017
    Less than 1 year in the role, former employee
    It was fun, and very productive!
    The good thingsManagement! People esp from Verizon are wonderful people. They take care of their employees.
    The challengesI dont remember any.
    5.0
    Collection specialist
    Jan 2017
    Less than 1 year in the role, former employee
    awesome
    The good thingsfun environment
    The challengesnight shift
    2.0
    Customer Service Representative
    Jan 2017
    Less than 1 year in the role, former employee
    Managers privy to demoralizing office gossip
    The good thingsSalary is always on time-- If not early
    The challengesThe overall work environment, especially the management
    3.0
    Real Time Analyst
    Jan 2017
    5 to 6 years in the role, current employee
    Rta workforce
    The good thingsFriends
    The challengesLow salary and benefits
    3.0
    Accountant
    Jan 2017
    Great Work Life Balance
    The good thingsWork LIfe Balance Time Flexibility Payroll Schedule
    The challengesManagement Focused No Collaboration per team process
    4.0
    Customer Service Representative
    Dec 2016
    Great company for a newbie!
    The good thingsFoundation and skills Training were great. Product Training even greater. No delays in salary payout. Has several sites. Most superiors were knowledgable and knows how to handle people.
    The challengesComputer system was slow.
    5.0
    Outbound call center agent - transfer agent
    Nov 2016
    It was a very rewarding experience to be working with EGS because i was able to become a multi tasking person. I was able to draw my talents as an individual.
    The good thingsThe bosses are very approachable and you can feel that they're always at your back when needed. Barriers are never felt in there, colors are always every where and i didn't any dull moments. The best thing i love working with the company is that i had always felt the family on my colleagues, we always smile, laugh, had team buildings and fun is never ever forgotten. Even during storms and typhoon , we take calls we are still in the mood of hope and sheers for our bosses are very supportive on us.
    The challengesI didn't find any difficulty working with my colleagues nor my bosses nor the working environment. Thins were all available and very convenient.
    5.0
    leaves Administration Analyst
    Oct 2016
    Great Company
    The good thingsBEST MANAGEMENT
    The challengesNight shift
    4.0
    Data Communication Engineer
    Oct 2016
    Less than 1 year in the role, former employee
    EGS on my own perspective
    The good thingsI was able to enhance my skill in Network and Security. My team is very supportive and open to all suggestions. Team work is what I really admire here, no man is an island. Everytime I feel stuck on a problem or issue there is always someone ready to help and give assistance to resolve the issue. Thanks EGS for the wonderful experience. I hope I could still work with this company when I go back to Philippines.
    The challengesAn individual should be fast paced and willing to learn to be able to adopt on the work culture in this company.
    2.0
    csr
    Oct 2016
    review
    The good thingsream building
    The challengeslow salary
    4.0
    Customer Experience Associate
    Oct 2016
    Neutral experience with the Company i'm in.
    The good thingsYour manager will treat you a friend that will make you stay to the company
    The challengesWork load is too much because of the management
    1.0
    HR recruitment
    Apr 2016
    1 to 2 years in the role, current employee
    Low salary, company does not seem to care for its people
    The good thingsfriends
    The challengeseverything
    3.0
    Operations supervisor
    Oct 2015
    1 to 2 years in the role, former employee
    Good Start Up Platform
    The good thingsTeaches you a lot about leadership and molds you really well
    The challengesHigh Stress environment particularly the unhealthy pressures and tasks given by unqualified Managers.
    4.0
    CSR
    Jul 2015
    Excellent
    The good thingsThe culture, people, management etc are are all awesome. But I learned many things staying with the company. They taught me how to be one of the best agents.
    The challengesI think doing extra mile customer experience satisfaction that everyone does also. The ultimate fact that this is the reason why people talks about how you can earn on your own experience.
    4.0
    costuner service representative
    Jul 2015
    Less than 1 year in the role, former employee
    it was a great experience working as an agent.
    The good thingsi enjoy the working place and the attitude of co workers.the salary was on time.
    The challengesthe challenges their was how to deal with irrate costumers.
    4.0
    Recruitment assistant
    Jul 2015
    1 to 2 years in the role, former employee
    EGS experience
    The good thingsThe employees are good and easy to work with. Friendly environment.
    The challengesSlow promotion and low compensation.
    5.0
    Financial analyst
    Jul 2015
    Less than 1 year in the role, former employee
    taking calls
    The good thingsgood experience
    The challengesundergo training and interviews
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