Dexcom
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    Dexcom
    (41 reviews)
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    Company Reviews

    Working at Dexcom

    4.041 ratings in total
    5
    26
    4
    2
    3
    4
    2
    3
    1
    6
    98%
    Rate salary as high or average
    80%
    Employees recommend this employer to friends
    Work/Life balance
    4.0(41 ratings)
    Career development
    4.0(41 ratings)
    Benefits & perks
    4.2(41 ratings)
    Management
    3.7(41 ratings)
    Working environment
    4.0(41 ratings)
    Diversity & equal opportunity
    3.3(3 ratings)
    Ratings for Dexcom are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 41 reviews sorted by most recent
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    3.0
    Customer Advocacy
    Feb 2026
    Taguig City Metro Manila3 to 4 years in the role, current employee
    Great company if you're looking for work from home job but not for the employee seeking for growth.
    The good thingsHybrid set up (once a month rto) Laptop provided. Works are so easy and light. No micromanagement and the company really cared with the employees.
    The challengesPromotion here take too long. You will feel stagnant and stuck on your position and you will feel there's no career growth in this company. There's a lot of tenured here who stayed on the same job position even for 5 years. Opportunities here to step up is limited. Low increase despite if you're performer. Low salary offer compared to other inhouse company. It's also hard to refer someone in Dexcom.
    1 person found this helpful
    2.0
    tsr
    Oct 2025
    Taguig City Metro ManilaLess than 1 year in the role, current employee
    Not for soft hearted employees
    The good thingsPerks from the upper management
    The challengesLeaders are not leaders. They are abus1ve with their positions, they will threat to fail you with their standard which is half of your scorecard, they don't coach well. They will not listen to you, if you have any negative feedback especially to your supervisor they will find a way to terminate you! If not for the compensation I will not be staying here.
    4.0
    Trainer 2
    Aug 2024
    Bonifacio Global City Taguig City Metro Manila5 to 6 years in the role, former employee
    it was a great place to work!
    The good thingsmy peers, workplace and culture
    The challengeshad some challenges in communications when people aren't that much responsive
    1 person found this helpful
    5.0
    Technical support representative
    Aug 2023
    1 to 2 years in the role, former employee
    Management really cared about their employees.
    The good thingsThe Benefits. Management really cared about their employees.
    The challengesNONE. Management really cared about their employees.
    5.0
    TSR1
    Jul 2023
    Bonifacio Global City Taguig City Metro Manila3 to 4 years in the role, current employee
    Good pay, less stress
    The good thingshelping its employee.
    The challengesnone, enjoy being employed With Dexcom
    2.0
    Technical support
    Oct 2022
    Bonifacio Global City Taguig City Metro Manila3 to 4 years in the role, former employee
    If you want to work and earn good mone.
    The good thingsThe job was too easy. No stress, simple queue problems.
    The challengesYour brain is dead just cause of how easy it is, the company doesn't do much promotions after 3 years nothing.
    1 person found this helpful
    5.0
    Collections specialist
    Nov 2021
    Taguig City Metro Manila1 to 2 years in the role, current employee
    Great place to work here
    The good thingsFull support from the company in this pandemic times.
    The challengesSo far none. They are good in handling people
    1.0
    TSR
    Sep 2021
    Rizal Pakil Laguna1 to 2 years in the role, current employee
    Dexcom does not care to employee
    The good thingsCompetitive salary nothing else
    The challengesNever ending calls because of poor management No coaching, unless you have hits. and meeting is OT. 4call audits per month! ECP is beyond worst. Break sched most of the time is more than 3hrs interval. If you want stress go ahead and apply!!!! TL and management is selfish and always busy.
    1 person found this helpful
    5.0
    Security
    Sep 2021
    Conduct roving inspection in my post area
    The good thingsMake me happy to make a report
    The challengesVery supportive to me to my work to make a report to all persons to violet the rules of company
    4.0
    Managed Care Specialist
    Aug 2021
    Dexcom is a good company, it's just that the bosses are not leaders, they're hired externally that's why it feels like you're in a BPO setup.
    The good things•People •Facility •On time pay
    The challenges•Parking •Alotted cigar space is too far •Cherry picking for promotion
    3.0
    TSR
    Jul 2021
    Taguig City Metro Manila1 to 2 years in the role, former employee
    Sa una lang magaling
    The good thingsCompensation, salaries and company itself
    The challengesPoor management and Leaders.
    3.0
    TS
    Apr 2021
    1 to 2 years in the role, current employee
    Company is growing fast, which brings challenges.
    The good things-few irate callers. most patients are literally patient and considerate -lots of avail time, most of the time, compared to other accounts I joined. This might change though as they are growing fast
    The challenges-can't help but be bothered with product complaints, which can sometimes lead you to question their mission. I'm sure though that this company is doing its best. -pure virtual setup due to pandemic can be a challenge in itself. I hope the company would stress virtual interaction etiquette/rules. -for resignation, 60-day notice period? :(
    3 people found this helpful
    1.0
    TSR
    Oct 2020
    Taguig City Metro ManilaLess than 1 year in the role, former employee
    A good Company but Leaders were Hired Externally so they Bring old Practices
    The good thingsSalary, compensation, the office staff, the in-house drivers.
    The challengesSome leaders are clsed-minded, rigid and imposing. They say Dexcom cares as a slogan only.
    1 person found this helpful
    1.0
    CSR
    Jul 2020
    Less than 1 year in the role, former employee
    A good Company but some Leaders only Pretend "Malasakit"
    The good thingsGood Salary and most people are kind.
    The challengesOther leaders are closed-minded and unable to accept constructive and valid feedback from subordinates.
    1 person found this helpful
    3.0
    NA
    Jul 2020
    Less than 1 year in the role, current employee
    Leaders from Other Companies Bring Their old Company Practices to Dexcom
    The good thingsSalary and incentives
    The challengesAlthough Dexcom is a very good company, leaders from other companies who got hired externally bring their age old company practices and cannot keep an open mind.
    2 people found this helpful
    2.0
    Tsr
    Jul 2020
    Quezon City Metro ManilaLess than 1 year in the role, former employee
    POWER TRIPPER PEOPLE
    The good thingsThe security guards are good
    The challengesIt's like everyday you're working with the unprofessionals
    1 person found this helpful
    5.0
    Technical representative
    Feb 2020
    Less than 1 year in the role, current employee
    Excellent. Work and life balance
    The good thingsEmployer is very good in catering to the needs of their Employees
    The challengesI really enjoy working with Dexcom and less stress everyday
    1 person found this helpful
    1.0
    Team member
    Jan 2020
    Less than 1 year in the role, current employee
    not good.
    The good thingspay is on time. that's all.
    The challengesHas a tag line "Dexcom Cares" but in reality they care for the Patients and never to the employees. Severe long queue. Cherry picking in promotions. Leaders are not leaders but bosses. No coaching sessions.
    1 person found this helpful
    1.0
    Technical Support Representative
    Jan 2020
    Pros and Cons
    The good thingsgood impression at first but wait there's more...nope. none
    The challengesIt is always agent's fault. not a pro agent company. they said they are an in-house company. Technically it is. but transitioning already in becoming a BPO. too many promises at first and then all in vain after. you are not a TSR do not be fooled.
    3 people found this helpful
    1.0
    Tech Support
    Dec 2019
    Bonifacio Global City Taguig City Metro ManilaLess than 1 year in the role, former employee
    Good and Bad reviews
    The good thingsPay is Good. Facilities are Good.
    The challengesBad Things: Some supervisors are power trippers. You will never be heard bout your complains. Technical issues will be agents fault.
    4 people found this helpful
    5.0
    Service desk analyst L3
    Aug 2019
    PhilippinesLess than 1 year in the role, current employee
    Very Satisfied
    The good thingsPeople are approachable, friendly and kind.
    The challengesExpect a load of work coming due to transition
    5.0
    Customer Advocacy Specialist
    Aug 2019
    Less than 1 year in the role, current employee
    LIFE CHANGING!
    The good thingsWorking with Dexcom would give you a sense of purpose. On top of that, you'd be surprised by how peaceful and nice the environment is. They have an attractive people culture. The salary is pretty competitive. They are in a state of the art building located in BGC, which is very accessible.
    The challengesSmokers definitely won't find it enticing to come here as they are enforcing a healthy environment, in line with the company's mission statement. You'd have to take a 10 minute walk, to get to and from the designated smoking area. Parking is also not easy to find. You have to arrive at least 1-2 hrs before your shift.
    5.0
    Customer Advocacy
    Jul 2019
    Less than 1 year in the role, current employee
    Culture shocking
    The good thingsThis has been the best company I've been with for all the time I have worked my whole life. Majority of my work experience is in a BPO setup but I never imagined that this would change how I see BPO's in general. Great culture and the company in general preserves positive outlooks toward success. Also not a stench of politics in all four corners of the office. I honestly am a BPO hopper but this will be the last company I will be working with.
    The challengesBigger concessionaire or additional ones. Other than that startup opportunities are given.
    5.0
    Collections specialist
    Jul 2019
    Less than 1 year in the role, current employee
    Definitely amazing!
    The good thingsWorth taking the risk. I like the freebies that Dexcom has. :) It's okay to leave your comfort zone and explore things that Dexcom may offer. Looking forward to career growth and job opportunities.
    The challengesYou could have a better concessionaire that can offer a wide variety of food.
    5.0
    Technical Support Representative
    Jul 2019
    Less than 1 year in the role, current employee
    Finally, I'm HOME!
    The good thingsVery compassionate both to its customer and employees. The company also keeps their employee engage through different events and activities. This is also a company where every single employee gets to join a company outing.
    The challengesAnnual leave conversion still needs to be revisited. The current policy encourage the employee to take unnecessary sick leave for their SL not to be wasted at the end of the year. Could have been better if they focus on converting paid leave instead. This way their employee gets to manage taking their paid leaves well enough.
    5.0
    Technical support representative
    Jul 2019
    Less than 1 year in the role, current employee
    I am Dexcom
    The good thingsNice and clean facilities, approachable boss and has great Mission.
    The challengesOpening the locker . Please change the padlock :D
    5.0
    Customer Advocacy
    Jul 2019
    Excellent Place to Work
    The good thingsManagement, colleagues, salary, location, etc.
    The challengesPositive challenges - fast paced growth
    5.0
    Customer Advocacy Specialist
    Jul 2019
    Less than 1 year in the role, current employee
    Dexcom is one of the best company to work at!!
    The good thingsWorking at Dexcom, I felt that all my hardwork is appreciated and important for the whole organisation. We feel our value as employees and we make sure we maintain a harmonious working environment. The employer made sure all needs are attended in the best way they can. The management is very approachable and understanding of some circumstances that we encounter in personal and professional life.
    The challengesThe challenges I encountered was during the transition into our new building. It was another adjustment but it's all worth it! The new working area is equipped with ergonomic friendly facilities.
    5.0
    Customer Advocacy Specialist
    May 2019
    Less than 1 year in the role, current employee
    Dexcom is the best!!!
    The good thingsWhat I like about Dexcom is that the bosses are actually down to earth and very low key. You wouldn't even feel like you are inferior to them because they don't talk to you like one. They interact to their employees as if they're just ordinary individual. They are generous and values their employees as well. Growth is not a problem. Too good to be true but yes, they are that real! What's the good thing about all of this is that they genuinely help diabetes patients, from toddler to elderly. They work hard to give the best comfort that these patients deserves.
    The challengesThe company is ridiculously growing fast and we need more applicants.
    5.0
    Customer Advocacy
    Feb 2019
    The best.
    The good thingsGrowth, communication, values, and care for employees. By far the best company compare to other BPO
    The challengesGrowing pains, need more employees.
    1 person found this helpful
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