Cyber City Teleservices, Inc.
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    Cyber City Teleservices, Inc.
    (30 reviews)
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    Company Reviews

    Working at Cyber City Teleservices, Inc.

    3.730 ratings in total
    5
    12
    4
    8
    3
    5
    2
    0
    1
    5
    90%
    Rate salary as high or average
    90%
    Employees recommend this employer to friends
    Work/Life balance
    3.8(30 ratings)
    Career development
    4.1(30 ratings)
    Benefits & perks
    3.6(30 ratings)
    Management
    3.9(30 ratings)
    Working environment
    4.1(30 ratings)
    Diversity & equal opportunity
    5.0(1 ratings)
    Ratings for Cyber City Teleservices, Inc. are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 30 reviews sorted by most recent
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    most recent
    5.0
    Customer Service Representative
    Mar 2025
    Davao City Davao del SurLess than 1 year in the role, former employee
    I met good people who helped me out. There were a lot of challenges for a newbie like me back then. It was my first BPO job, and I would not have made it if not for the kind and happy people of Davao in that office. They are heaven sent, especially my Sup. I miss them.
    The good thingsI had no BPO experience back then, yet they hired me. Thanks for giving me that chance.
    The challengesBack then, there was one supervisor who kept pushing me to pitch a sale while having an unhappy customer on the line. I hope she's no longer there because that kind of toxicity is not something a new agent would want to experience while still learning how to do the job.
    5.0
    Customer service representatives
    Sep 2020
    Happy people at work with good compensation
    The good thingsManagement was good and with good benefits
    The challengesYou need to adjust your body clock for graveyard shift.
    5.0
    Call agent
    Jun 2020
    3 to 4 years in the role, former employee
    It was okay and invironment friendy
    The good thingsGot promoted multiple times
    The challengesVery slow to rise up with salary
    5.0
    Account specialist
    Jan 2019
    9 to 10 years in the role, current employee
    Great place to work
    The good thingsI've been an employee of the company since 2008. I really love the culture - inclusive and friendly.
    The challenges-Impermanent weekend off -Sudden change of work/shift schedule
    5.0
    Call centre agent
    May 2018
    Less than 1 year in the role, former employee
    Working while learning.
    The good thingsI enjoyed the incentives and the good salary that the company offers. I had a good relationship with my colleagues where I considered the best team. Also, the company had a good working environment. They offers benefits where the ex-employees may enjoy after leaving their company such as back-fees etc. It was my first job and I learned a lot especially on how to manage stress at work. Also, I appreciate how they gave importance to their employees.
    The challengesBeing a call center representative is \"no joke\". Many people considered it as a toughest work environment and that's not surprising. Handling irate customers, dealing with crazy work schedules and ensuring the highest level of customer satisfaction really challenged me a first timer in the industry. Working in night shifts also challenged as a \"good night sleeper\" but I have to be awake for the whole shift to satisfy the customer needs.
    4.0
    call center agent
    May 2018
    Less than 1 year in the role, former employee
    FUN AND CHALLENGING!
    The good thingsI am a call center virgin and this company was the first BPO who hired me. I was able to expand my knowledge and experiences with regards to BPO Industry. They thought me a lot in just a brief period of time and i was very thankful to them. My supervisor was very nice and challenging at the same time but she was a real inspiration and very motivating. Awesome and challenging team mates. The management is great. All in all, this company would be a good training ground to any aspiring cc agents!
    The challengesPressure in Sales and CS. However, once you get the gist of it, everything would work out. Prepare your heart from irate customers! Also, random shifting schedules. :)
    1.0
    CSR- inbound
    Mar 2018
    1 to 2 years in the role, former employee
    it is enjoying
    The good thingsevery company needs employee. The head/management are good and very nice accompany. They have concern to the employees who works here.The employees too are kind and great.Sometimes its tiring because of the shifts but because of the management it flows smoother.
    The challengesoff course if you work you'll get tired, but in this case what did i not enjoy is the shift but it is all part of the company, but in this case you shall need to be responsible enough to finish your duty successful.
    1.0
    Call agent
    Mar 2018
    Very healthy environment
    The good thingsVery nice working environment peopleare so approachable and helpful
    The challengesCostumer satisfaction
    5.0
    csr
    Mar 2018
    1 to 2 years in the role, current employee
    awesome
    The good thingsBonus and Environment
    The challengesSchedule
    1.0
    Call centre agent
    Mar 2018
    Less than 1 year in the role, former employee
    It's a great experience
    The good thingsGood environment and good people
    The challengesI enjoy speaking with customers
    5.0
    Account Review Specialist
    Feb 2018
    Amazing benefits.
    The good thingsIt has a very good environment and workmates are awesome !
    The challengesTravel
    3.0
    Senior technician
    Feb 2018
    Working in these company is within the normal experience like any other companies.
    The good thingsEnjoyed perks, bonuses, etc.
    The challengesEnjoyed perks, bonuses, etc.
    4.0
    Customer representative
    Jan 2018
    1 to 2 years in the role, former employee
    A stepping stone for your career
    The good thingsGood environment and benefit wise
    The challengesNo permanent schedule. Be versatile
    3.0
    Customer service agent
    Jul 2017
    Less than 1 year in the role, former employee
    It is nice to work there
    The good thingsNice working mates
    The challengesTime line
    4.0
    Order Entry
    Jul 2017
    Less than 1 year in the role, former employee
    It is Fun and yet Challenging
    The good thingsYou can communicate with other people outside the Philippines`
    The challengesNothing
    5.0
    catalog,customer service
    Jun 2017
    7 to 8 years in the role, former employee
    great
    The good thingslearn
    The challengesqueing
    5.0
    Customer associate
    May 2017
    Less than 1 year in the role, former employee
    Best stepping stone for call center newbies!
    The good thingsFun and less stress for newbies. I was assigned in the Order Entry Department (which is the easiest) before they transfered me to customer service. Had the best supervisor and ever friendly teammates!
    The challengesOnly had one problem back then, when they said I haven't submitted my requirements when in fact I have completed it before the start of our training. I don't know if they lost it or what. So I had to submit another copy of my requirements because if not they will send my salary via mail (which takes 6-8days to be delivered to your address)
    5.0
    Call Center Representative
    Apr 2017
    Great
    The good thingsEnvironment
    The challengesLocation
    4.0
    Call centre agent
    Dec 2016
    1 to 2 years in the role, current employee
    Its great way to start establish career
    The good thingsOverwhelming boss
    The challengesIrate costumers
    5.0
    Cashier
    Nov 2016
    I had so much fun learning other things about working.
    The good thingsI love the place, I love the employer and my co-workers, I enjoyed learning with them. I enjoyed every company of the school and staff.
    The challengesNothing that much. Every second is fun for me because the job I had is what I love. And that's why I have nothing to regret.
    4.0
    CSR
    Nov 2016
    Less than 1 year in the role, former employee
    AN EASY ACCOUNT FOR NEWBIES IN THE FIELD OF BPO.
    The good thingsGREAT ENVIRONMENT.
    The challengesGOOD RAPPORT FOR AGED CUSTOMERS.
    4.0
    Csr
    Oct 2016
    Davao City Davao del SurLess than 1 year in the role, former employee
    Iqor is good.
    The good thingsGood working environment,.
    The challengesSplit offs.
    1.0
    CSR
    Feb 2016
    Handling people
    The good thingsthere are no good things to say....
    The challengesJust be good
    5.0
    inbound call center agent
    Jul 2015
    Funtastic
    The good thingsThe company dont just offer work but a lifetime experience. From training, knowledge was fully implanted in our nerves. supervisors are awesome, they take good care of their teams and treat them not as a workmate but a family. the big bosses are transparent and nourish every possible seed to make a better tree.
    The challengesNothing. The company is great and funtastic!!!!!
    4.0
    Admin support
    Jul 2015
    5 to 6 years in the role, former employee
    Multi task working experience Purhaser / Inventory and shipping .canvasing and deal to the vendor good price, delivery and good quality. Check all fixed assets and consumable items. deal to the broker for the incoming shipment and process cdc online the
    The good thingsI'll can make a decision if they have a concern. Multi task experience and challenging work to handle . Management has been support to their team .
    The challengesMulti task experience bec. 3 dept. I'll handle purchaser/inventory / shipping
    1.0
    Inbound call center agent
    Jul 2015
    Davao City Davao del SurLess than 1 year in the role, current employee
    Work experience in iQor
    The good thingsIncentives that they are giving are quite good; however the type of schedule that they are giving their employees is really worst. They always require us to work on off and everyday they require us to be in 2hrs overtime. that is really soooooo tiring for an employee it seems that they don't want us to rest!
    The challengesThe company should give schedules to their employees fairly they should treat us humans not robots. They should take our health into considerations. They shouldn't force us to work on off or even to have a daily overtime!
    4.0
    Agent
    Jun 2015
    Less than 1 year in the role, former employee
    My CCT Experience
    The good thingsThe friendly environment is what I like the most, from colleagues to the people from the Human Resource.
    The challengesWorking overtime isn't worth it.
    3.0
    Call Center Agent
    Jun 2015
    Unforgettable Experience
    The good thingsThe best thing I love about this company is that they are training their employees very well, they see to it that they are well equipped with knowledge and prepared once they will be deployed in the call floor. They will give you a chance to grow and prove yourself. You will become a very versatile agent once you will be employed. They will compensate you for your hard work and efforts.
    The challengesThe most difficult things to handle is the management. HR Staff's are disorganized and not reliable. Most employees are having their problem updating their status. It takes them a very long time updating our forms (SSS, Philhealth, Pag-Ibig etc.) and in our end we are compromising our our schedules and spends a lot to avoid conflict.
    3.0
    Customer associate
    Jun 2015
    Less than 1 year in the role, former employee
    behind the journey
    The good thingsambience of the company is basically good. people are undoubtedly friendly from all and different level. i have met a lot of interesting and wondeful individual who helped me hone my skills and overcome my dilemma. the company itself does comply with the basics in terms of labor and employment such as insurance and other related employees benefits.
    The challengesi have never given much of the opportunity to work with the company due to a certain company issues which resulted in contract termination of their employees. although final settlement obligations on their side were furnished, prior noticed for contract termination even a day was not issued and proper explanation of why to such decision was not properly executed.
    3.0
    Account executive
    Jun 2015
    3 to 4 years in the role, former employee
    AE
    The good thingsCAREER GROWTH IS HIGHLY POSSIBLE FOR THOSE WHO WANTS TO GET PROMOTED. SEMINARS FOR CAREER GROWTH ARE AVAILABLE. GOOD MANAGEMENT SYSTEM.
    The challengesLESS COMPENSATION AND INCENTIVES. ADDITIONAL HEALTH BENEFITS ARE PAID. LOWER BASIC SALARY
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