Concentrix-Shaw
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    Concentrix-Shaw
    (16 reviews)
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    Company Reviews

    Working at Concentrix-Shaw

    4.316 ratings in total
    5
    9
    4
    4
    3
    1
    2
    2
    1
    0
    81%
    Rate salary as high or average
    81%
    Employees recommend this employer to friends
    Work/Life balance
    3.6(16 ratings)
    Career development
    4.0(16 ratings)
    Benefits & perks
    3.9(16 ratings)
    Management
    3.8(16 ratings)
    Working environment
    3.7(16 ratings)
    Ratings for Concentrix-Shaw are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 16 reviews sorted by most recent
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    most recent
    5.0
    Technical Support
    Jun 2023
    Manila City Metro Manila1 to 2 years in the role, former employee
    good learrning experience
    The good thingsgives me opportunity to grow with healthy environment.
    The challengesthe absence of other employee does not affect other employees as well.
    4.0
    Technical support representative
    Nov 2022
    1 to 2 years in the role, former employee
    First Company who helps me to have a better individual
    The good thingsCompensation and Benefits Have a better training for newbies that will helps you improve to your skills. VGH
    The challengesOT Technical Issues People around should mind their own business
    4.0
    Lead trainer
    Jul 2022
    Mandaluyong City Metro Manila3 to 4 years in the role, former employee
    Fulfilling work but salary range can be improved
    The good thingsStarting as an agent of Convergys, the company was later integrated with Concentrix. Within six months, I became a Program Ready Trainer and after another six months, I got promoted to Senior Trainer. What made me grateful was the ability to work from home starting in 2020 until I left in 2022. Working with different program managers and learners had been pleasant experiences.
    The challengesIt took time to get answers to common HR questions. The training department also took care of equipment deployment, which had been a challenge for huge ramps. IT support is limited. Salary is relatively low.
    5.0
    Csr
    Nov 2021
    Awesome great good nice
    The good thingsAll trainers are good
    The challengesForce overtime lack of training
    5.0
    Customer Service Associate
    Aug 2021
    Great people. Great food!
    The good thingsThe trainees and the SME's were some of the friendliest. There is a wealth of choices near the food stands.
    The challengesThe nature of the job expects you to learn the system and the spiels quickly during the six-week training period. Achieving sales during a call is an expected quota metric for success.
    5.0
    CSA
    Jul 2021
    Mandaluyong City Metro Manila3 to 4 years in the role, former employee
    Excellent experienced working in CNX SHAW
    The good thingsBoss provides what we deserved as an employees. Great management and Friends and co-workmates gave a quality time in or outside working area, treated us like a family.
    The challengesGoing to work even if there is a flood.
    5.0
    Technical support representative
    Jun 2021
    Mandaluyong City Metro ManilaLess than 1 year in the role, former employee
    Excellent pre pandemic work experience
    The good thingsExcellent guidance from support and team leaders
    The challengesWe were loaned to a different account for a month but good thing is the pay was maintained and we were returned to our account promptly after a month. But at the start of the pandemic (March 15, 2020), our site (shaw blvd) could not even deliver work from home computers and were instructed to pick them up from the office.
    2.0
    Customer service, accountant, sales, tech support, financial
    Dec 2020
    Manila City Metro Manila1 to 2 years in the role, current employee
    Too much stress and work load
    The good thingsI don't find anything
    The challengesManagement of the account, work load is too much for one person, your always stressed
    2.0
    Support
    Oct 2020
    1 to 2 years in the role, current employee
    So many management issues, and they don't care about their employees because we're replaceable
    The good thingsIt's a good thing that they let us work from home during this pandemic.
    The challengesYou're not compensated accordingly for the job you do. And the management really got some issues.
    3.0
    Global support executive
    Aug 2020
    Less than 1 year in the role, former employee
    Work to do in my work days
    The good thingsthere's a lot work to do and sales to have but commision is super hard to get
    The challengesChanges in commision
    5.0
    Call agent
    Jul 2020
    Less than 1 year in the role, current employee
    They treat their employees well.
    The good thingswork place, people, management, provided support during the pandemic
    The challengesnon so far, its how you cope up with things.
    5.0
    Agent
    May 2020
    Amazing and remarkable
    The good thingsI have a lot of friends
    The challengesWhen i first have my work.
    5.0
    Quality evaluator
    Feb 2020
    3 to 4 years in the role, current employee
    Love your job and everything will follow.
    The good thingsI love working with everyone. I get to meet different people everyday. I earn my own money for a living. Going to work makes me a better as I am learning things everyday. I learn how to manage time and learn how to value it too.
    The challengesWorking on a graveyard shift is not that easy but I'm already getting used to it and starting loving it because I more time for other things specially my kids.
    4.0
    Customer service representative
    Jan 2020
    Less than 1 year in the role, former employee
    They Provide companionship and support
    The good thingsEstablished and maintained a positive work environment.
    The challengesThey always pressure the agents for their sales
    4.0
    CSR
    Nov 2019
    Less than 1 year in the role, current employee
    its a very great start for non_experienced BPO applicants
    The good thingsthe employees are very helpful... and very accommodating training is very well informed.
    The challengesits challenging working in a graveyard shift
    5.0
    Customer service
    Jul 2019
    Less than 1 year in the role, current employee
    Excellent job
    The good thingsThey are friendly
    The challengesTrouble shooting in the work itself
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    Reviews by location
    Mandaluyong City Metro ManilaManila City Metro Manila