Carelon
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    Carelon
    (50 reviews)
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    Company Reviews

    Working at Carelon

    3.050 ratings in total
    5
    19
    4
    2
    3
    4
    2
    9
    1
    16
    68%
    Rate salary as high or average
    46%
    Employees recommend this employer to friends
    Work/Life balance
    2.9(50 ratings)
    Career development
    2.8(50 ratings)
    Benefits & perks
    3.5(50 ratings)
    Management
    2.6(50 ratings)
    Working environment
    3.0(50 ratings)
    Diversity & equal opportunity
    2.3(3 ratings)
    Ratings for Carelon are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 50 reviews sorted by most recent
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    most recent
    5.0
    Financial Ops Recovery Specialist
    Dec 2025
    Taguig City Metro Manila1 to 2 years in the role, current employee
    Carelon develops my Career.
    The good thingsCarelon's Payment Integrity Function Leaders develops my Skills and Career by giving me challenging roles that are High-Impact to the Organization and they love recognizing people that contributes positively and efficiently.
    The challengesAssociate Promotion. Before it's only 6 months tenure and you can apply for a different position but now it became 12 months.
    1.0
    Nurse Trainee
    Jan 2025
    Bonifacio Global City Taguig City Metro Manila1 to 2 years in the role, former employee
    They have got the best benefits, incentives and salary but the worst management and culture.
    The good thingsgood coverage of maxicare, great salary and benefits!
    The challengesUnprofessional Management, not a healthy working environment, very toxic Management.
    17 people found this helpful
    2.0
    Associate
    May 2024
    Taguig City Metro Manila
    It was a nightmare working here
    The good thingsAbove average salary Standard allowances Hybrid
    The challengesProcesses are all over the place Some Leaders are immature and unprofessional Toxic culture
    21 people found this helpful
    5.0
    Data analyst
    Sep 2023
    1 to 2 years in the role, former employee
    It was really a great experience be part of this company. I was able to enjoy my entire stay it's mainly because of the relationship with my team.
    The good thingsThe warm welcome of the team with the leadership as well as the good compensation.
    The challengesSince it was a pioneering account, there were adjustments, but we were able to managed it
    2 people found this helpful
    1.0
    OE
    Jun 2023
    Pasig City Metro Manila3 to 4 years in the role, current employee
    Worst experience yesterday at work
    The good thingsMaxicare that’s it I can’t think other
    The challengesManager is not listening to us and taking feedback personally. Professional?
    11 people found this helpful
    1.0
    CSR
    Jun 2023
    Antipolo Rizal Laguna1 to 2 years in the role, current employee
    Awful experience Never again!
    The good thingsSite Location in Manila is nearby shopping malls
    The challengesManagement, Keep on changing no job security and politics is rampant.
    13 people found this helpful
    2.0
    Quality analyst
    Jun 2023
    Manila City Metro Manila3 to 4 years in the role, current employee
    Feedback of my real experience in the company
    The good thingsQuarter bonus and site location.
    The challengesMulti millionaire company in the US but not investing in tools in the Philippines. Management is not listening and not taking accountability blaming to associate the fault.
    7 people found this helpful
    2.0
    Assistant manager
    Jun 2023
    Taguig City Metro Manila3 to 4 years in the role, former employee
    Real and Honest Review from 4 year employee
    The good thingsGood compensation for Leadership role | Good training ground.
    The challengesLow salary for frontliners. No accountability especially the management. Politics is starting after changing the brand from Legato to Carelon.
    12 people found this helpful
    2.0
    Senior manager
    Jun 2023
    Worst company culture for healthcare BPO.
    The good thingsPay is above average for managers
    The challengesThey treat clinical employees as mere numbers.
    11 people found this helpful
    3.0
    IT
    Jun 2023
    Manila City Metro Manila3 to 4 years in the role, current employee
    good benefits bad management
    The good thingsbonuses are great but workloads are terrible
    The challengesmanagement does not take accountability
    6 people found this helpful
    1.0
    CSR
    May 2023
    It is good if you are starting a BPO career but its not a good training ground try elsewhere
    The good thingsThe customers are not irate (provider services)
    The challengesOperation Managers are just there to exist. You have to pass a 3 month score and they'll give you 3K max of their quarterly incentive. So much load of work but not well compensated. Demands to perform well but paid you less. No double pay as they moved US and PH holiday. So many rules and it's draining. Expect a queue (1000 CIQ) No coaching due to queue.
    10 people found this helpful
    1.0
    Medical sales support
    Apr 2023
    Don't work here. You'll regret it.
    The good thingsYou got a job but don't work here
    The challengesEverything is challenging
    9 people found this helpful
    5.0
    Medical Management Specialist
    Mar 2023
    Marikina City Metro Manila3 to 4 years in the role, former employee
    It was an overall great experience, i learned a lot my skillset has increased to my advantage
    The good thingsThis is the best company i have been with
    The challengesToo far from my residence
    2 people found this helpful
    5.0
    Sales support
    Feb 2023
    Caloocan City Metro Manilacurrent employee
    My experience as a Sales Support is great because of the light work we have, we only experience heavy work during peak season which is many brokers are requesting for quotations usually it is during September to October.
    The good thingsThe things I enjoyed while working in Carelon Global Solution are my work environment and my workmates because they are easy to work with, and they help me with the things I'm having a hard time with. Also, we are hybrid and we have a shuttle which is a plus point for me since I live distant from the office.
    The challengesThe challenges I encounter are during peak season and also reaching the score in QA.
    1 person found this helpful
    3.0
    Chat support
    Dec 2022
    1 to 2 years in the role, former employee
    low salary plus stressful management
    The good thingsmy teammates and my supervisor
    The challengeslow salary plus stressful management
    2 people found this helpful
    1.0
    Customer service representative
    Dec 2022
    1 to 2 years in the role, former employee
    Worst Company to work for
    The good thingsTraning is WFH/easy account but queueing
    The challengesAfter training work on site/low salary/queueing/no compensation/they prefer agents to awol
    3 people found this helpful
    5.0
    Customer service representative
    Dec 2022
    Bonifacio Global City Taguig City Metro ManilaLess than 1 year in the role, former employee
    Working here is good
    The good thingsOpportunities and career development is great! Also, the working environment is not stressful
    The challengesShifting from work from home to work on site is challenging
    1 person found this helpful
    4.0
    Customer Care Representative 1
    Nov 2022
    1 to 2 years in the role, former employee
    It's friendly environment.
    The good thingsLeagto has shuttle for the employees.
    The challengesThe sudden changes for the schedule and the management.
    2.0
    Workforce scheduler
    Nov 2022
    my wasted tenure in this Company
    The good thingswork from home/ Hybrid
    The challengesPolitics in this Company is Legendary especially in Iloilo
    3 people found this helpful
    3.0
    Customer Service Representative | SME
    Oct 2022
    former employee
    No More MALASAKIT. Sa Una lang magaling 😂
    The good things- Good training ground - Gave assistance and offers WFH during pandemic
    The challenges-Average compensation, a lot of workload provided. - They will trained you with multiple interface, multiple LOBs, but no salary/additional increase provided. - They offer chat/non-voice, but you'll be transferred to calls when there's a lot of calls in queue - Salary is always late - Queueing Elevator - Unresponsive HR - Boring pantry - Your lucky if you AM is pro-employee, but ours isnt. So management isn't great.
    1 person found this helpful
    5.0
    Technical and Billing Support
    Sep 2022
    Iloilo Western Visayas1 to 2 years in the role, former employee
    Great Work and People
    The good thingsGreat managers and great company, wish I could go back If work from home is offered
    The challengessince ive started working during pandemic it helps me a lot in terms of finacial independence, I just resigned due to onsite requirement but overall the best company I ever had.
    5.0
    Subject matter expert
    Sep 2022
    Taguig City Metro Manila1 to 2 years in the role, former employee
    A great place to work
    The good thingsI have the best team and support, good salary, unlimited potential for growth.
    The challengesIt is very much challenging. Every day is a new challenge, the company will test your capabilities, and it is not a bad thing but quite challenging.
    5.0
    Assistant manager
    Sep 2022
    Pasig City Metro Manila3 to 4 years in the role, current employee
    The company and its management are very supportive.
    The good thingsGood management, very welcoming work environment with trusted colleagues, and cool boss!
    The challengesImprovement in terms of compliance in closing-out reports.
    5.0
    Customer service representative
    Jul 2022
    Iloilo Western VisayasLess than 1 year in the role, former employee
    Customer Service for healthcare services. ie, insurance
    The good thingshelpful training, good environment and approachable support team
    The challengescomplicated tools but easily get a hang of it.
    4.0
    CSR
    Mar 2022
    Pasig City Metro ManilaLess than 1 year in the role, former employee
    Great company specially in terms of employee's benefits
    The good thingsHad new friends, helpful teammates specially in a difficult scenario.
    The challengesapplication process and tools.
    3.0
    CSA
    Mar 2022
    1 to 2 years in the role, former employee
    Recommended for beginners in call center
    The good thingsPerks- free coffee,freebies for new employees.
    The challengesTools -need a lot of improvement
    5.0
    Customer service representative
    Feb 2022
    Less than 1 year in the role, former employee
    Great place to work with friendly management
    The good thingsThe management are welcoming and accommodating Benefits and perks are great such as but not limited to having ang HMO on day 1, quarterly performance incentives etc. This is a great place to work most especially for newbies as training is very thorough and extensive
    The challengesThe company itself is amazing. This challenge I had was more on personal as I'm having hard time sometimes commuting going to work as it's located in BGC and currently residing in Quezon City.
    5.0
    Customer service rep
    Jan 2022
    Malasakit to their employees.
    The good thingsThey give incentive to their employees.
    The challengesNothing to mention for this information.
    1.0
    na
    Dec 2021
    worst job application ever
    The good thingsnone at all no reason for failing an interview
    The challengesworst application ever
    1 person found this helpful
    2.0
    Nurse reviewer
    Nov 2021
    Stressful management
    The good thingsRetirement plan, hmo benefits, covid leave
    The challengesMore workload but no compensation. No increase for lateral transfer (phrn-usrn). Mababang incentive and yet ayaw ng managers makakuha ka. Sudden NTE with no guidelines or policy. Sobrang tagal magrespond ang HR with your concern.
    Company Reviews published on our site are the views and opinions of their authors and do not represent the views and opinions of Jobstreet or its personnel. Jobstreet does not verify the truth or accuracy of any reviews and does not adopt or endorse any of the comments posted. Jobstreet posts reviews for what they are worth and for informational purposes only to assist candidates to find employment.
    Reviews by location
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