APAC Customer Services
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    APAC Customer Services
    (18 reviews)
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    Company Reviews

    Working at APAC Customer Services

    4.118 ratings in total
    5
    7
    4
    7
    3
    3
    2
    1
    1
    0
    67%
    Rate salary as high or average
    89%
    Employees recommend this employer to friends
    Work/Life balance
    3.6(18 ratings)
    Career development
    3.6(18 ratings)
    Benefits & perks
    3.3(18 ratings)
    Management
    3.7(18 ratings)
    Working environment
    3.8(18 ratings)
    Ratings for APAC Customer Services are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 18 reviews sorted by most recent
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    most recent
    5.0
    general service
    Feb 2018
    1 to 2 years in the role, former employee
    It was indeed a wonderful experience becoming one of the top seller of the company.
    The good thingsIt wasn't plainly just working but it gave employees big break during rest days through team building..
    The challengesI have nothing to say but everything was fun there.
    5.0
    Customer service representative
    Nov 2016
    3 to 4 years in the role, former employee
    For your improvement
    The good things*Good people *Great trainers *Nice environment *HR is really great
    The challenges*Career growth is pretty slow *Facilities were not really good in maintenance
    4.0
    Team leader
    Oct 2016
    7 to 8 years in the role, former employee
    Great people, subpar compensation
    The good thingsGreat family culture
    The challengesThe accounts here are challenging but once you learn it you will have a feeling of fulfillment
    3.0
    CSR
    Jul 2015
    Muntinlupa City Metro Manila1 to 2 years in the role, former employee
    Good
    The good thingsColleagues. Particularly teammates.
    The challengesBenefits. Should have the option to value loyal employee, salary wise..
    5.0
    CSR
    Jul 2015
    Less than 1 year in the role, former employee
    RN turned CSR
    The good thingsJump starts my professionalism.
    The challengesI feel nothing should be changed.
    2.0
    Call centre agent
    Jul 2015
    Less than 1 year in the role, former employee
    Typical Midplayer Callcenter
    The good thingsThe center is in Northgate Cyberzone, Filinvest, Muntinlupa. The general area is safe for commuters like me, and is quite close to where I live. Hiring process was pretty fast, initial training provided was adequate.
    The challengesBenefits will need improving, especially if they intend to bring down their attrition rates and attract more competent employees (can't help but compare to neighboring companies like Google, Convergys, Genpact, etc.).
    3.0
    Compliance manager
    Jul 2015
    9 to 10 years in the role, current employee
    Operations Manager
    The good thingsThe sense of belongingness and how they cultivate a family environment. Good training and developmental program for career growth.
    The challengesAnnual merit increase should have a definite timeline every year and amount is below industry standards.
    4.0
    Senior Trainer
    Jul 2015
    3 to 4 years in the role, former employee
    My stay at APAC
    The good thingsLocation - living in the area made it easy to come to work, commute was easy and is easily accessible. Its easy to drive to work too. Career - I was promoted 3X in my 3 year stay in the company
    The challengesTraining - I wish there were more training to further our development available Tools - during my stay before, there were times that we had to share workstations making us wait for one another to finish our tasks.
    4.0
    Customer service rep
    Jul 2015
    Less than 1 year in the role, former employee
    Apac days
    The good thingsPeople here are nice and has stress-free environment..
    The challengesBetter compensation package and benefits
    5.0
    Team manager
    Jul 2015
    5 to 6 years in the role, current employee
    job is worth it.
    The good thingsFeels like I'm in ata second home.
    The challengesHigher pay than what imam earning
    3.0
    Customer service representative
    Jul 2015
    Less than 1 year in the role, former employee
    Work
    The good thingsMet new friends. Fun environment to work
    The challengesFaster career growth
    4.0
    Customer service associate
    Jul 2015
    Customer service representative
    The good thingsThe training was outstanding, it really helps you open up to different kind of people and it makes us understand how life is being valued, it's was really a good training ground, working there makes me feel home, no pressure at all.
    The challengesI would've focus more on the training department, since APAC is producing good people specially on the training department, it really teaches people how to speak fluently, and because of it, i want to give back what I've learned from this company.
    4.0
    Customer service team leader
    Jun 2015
    3 to 4 years in the role, former employee
    Great experience
    The good thingsmanagement style of officers; overall culture
    The challengesbetter clinic amenities
    5.0
    Executive Recruiter
    Jun 2015
    1 to 2 years in the role, former employee
    Amazing people, amazing company!
    The good thingsthe friends that I've gained while I'm learning many things about my job. the freebies and the events!
    The challengesthe salary structure and growth of the employees
    5.0
    Customer care associate
    Jun 2015
    Less than 1 year in the role, former employee
    New Start
    The good thingsAfter being away from call center industry for 2 years, APAC became my employer. Their communication skills and product training was awesome. I was well equipped when we hit the floor and start to take calls.
    The challengesNone.
    4.0
    Customer care
    Jun 2015
    Better
    The good thingsYou can grow and have a quality living.
    The challengesNew and fresh ideas that developes the company
    5.0
    Operations manager
    Jun 2015
    Less than 1 year in the role, former employee
    working with APAC
    The good thingsco-workers/employees. they were very friendly, helpful and supportive
    The challengesn/a
    4.0
    HR assistant
    Jun 2015
    1 to 2 years in the role, former employee
    A good company south of Manila
    The good thingsminimal stress; very laid back; nice people; work location
    The challengestenure based promotion
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