at Amazon Operation Services Philippines, Inc.
Manila City, Metro Manila
As an Amazon Customer Service Associate, you have very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the...
30d+ ago
Amazon
(72 reviews)
Company Profile
Company overview
Website
Industry
Online Media & eCommerce
Specialities
Operations Management, Reliability Maintenance Engineering, Workplace Health and Safety, Project/Program/Product Management, Human Resources, IT Support Engineering, Category/Vendor Management
Company size
5,001-10,000
Primary location
Australia
What unites Amazon employees across teams and geographies is that we’re all striving to delight our customers.
Whether delivering packages to doorsteps, launching a fulfillment center, or innovating with technology, we create ideas, services, and products that make life easier for millions of customers.
Jobs at Amazon
Based on your search activityat Amazon Operation Services Philippines, Inc.
Pasay City, Metro Manila
Are you a sharp, self-motivated finance professional who thrives on solving complex billing puzzles and building meaningful customer relationships?
9d ago
Our mission statement
The scope and scale of our mission drives us to seek diverse perspectives, be resourceful, and navigate through ambiguity. Inventing and delivering things that never were thought possible isn’t easy, but we embrace this challenge every day. By working together on behalf of our customers, we’re building the future one innovative product, service, and idea at a time.
Featured
Unbox your AMAZing
Our wide range of roles may surprise you, from engineers building the latest technology in robotics and AI, managers leading the teams responsible for fulfilling billions of packages, safety specialists ensuring best-in-class workplace health and safety, to technicians who keep our facilities and equipment humming.
Awards and accreditations
Workplace Equality Index (AWEI) Gold Employer 2024
LinkedIn Top Companies Australia Edition 2020
Gallery photos
Reviews overview
3.772 ratings in total
5
34
4
14
3
7
2
3
1
14
90%
71%
What’s it like working at Amazon?
AI summary of recent reviews
Employees appreciate the excellent career growth opportunities at Amazon, with clear progression pathways and comprehensive training programmes. The collaborative team culture and talented colleagues create a supportive environment, whilst the challenging and dynamic work allows staff to solve complex problems at scale. Many value the flexible rostering options and access to quality technology and resources.
However, the fast-paced environment can be overwhelming at times, with rapidly changing priorities and multiple demands to balance. Peak periods bring intensified workloads and longer hours, whilst some roles involve physical demands and repetitive tasks. The steep learning curve during onboarding and long shift patterns may impact work-life balance, and there are opportunities to improve management consistency and communication around scheduling and feedback.
However, the fast-paced environment can be overwhelming at times, with rapidly changing priorities and multiple demands to balance. Peak periods bring intensified workloads and longer hours, whilst some roles involve physical demands and repetitive tasks. The steep learning curve during onboarding and long shift patterns may impact work-life balance, and there are opportunities to improve management consistency and communication around scheduling and feedback.
Recent reviews
5.0
On tehe Road Mangager
Oct 2026Springvale VIC 31711 to 2 years in the role, current employee
A fast-paced, rewarding role where no two days are the same
The good things
🟢 Variety in the day-to-day — The OTRM role is genuinely dynamic. You're balancing on-road operations, driver engagement, DSP relationships, and station-level performance metrics all in the same day. If you enjoy being hands-on and not chained to a desk, this is the role for you.
🟢 People and culture — Amazon Logistics attracts driven, motivated people. The team culture is collaborative, and there's a real sense of shared purpose when hitting delivery targets. You build strong relationships with DSP partners and their drivers, which is incredibly rewarding.
🟢 Career growth opportunities — Amazon invests heavily in internal development. There are clear pathways to progress, regular exposure to senior leadership, and access to tools and training that genuinely build your skillset. The pace of learning in the first 6–12 months alone is remarkable.
🟢 Technology and data - The tools and dashboards available to make data-driven decisions.
The challenges🔸 Work-life balance during peak periods — Peak season (Black Friday, Christmas) is intense. The hours can be long, and the pace doesn't let up. Better forward planning and resourcing during these windows would help sustain team energy.
🔸 Onboarding structure — The role has a steep learning curve with many systems, acronyms, and processes. A more structured onboarding program with shadowing time would help new starters ramp up faster and with less overwhelm.
🔸 Change management — Processes and priorities can shift quickly, which is part of working at a fast-growing company — but clearer communication around changes would help teams adapt more smoothly.
5.0
Fulfillment Associate
Oct 2026Erskine Park NSW 27591 to 2 years in the role, current employee
Great working environment. Cheers to the amazing team!
The good thingsThe opportunities for growth and transition from casual to permanent roles .
The challengesIt was a challenge for me to move from an office role to warehouse role . However, it keeps me on my toes and I meet my 10,000 steps just being at work which is great.
5.0
Senior Work Health and Safety Specialist
Sep 2026Melbourne VIC 30005 to 6 years in the role, current employee
What a journey! Amazon AU kicked off my WHS career - full of opportunity and growth.
The good thingsFantastic growth opportunities and ability to expand skills and knowledge within the Work Health and Safety space. I have the unique opportunity to work with a wide array of stakeholders who all work towards putting the customer and (and our people) first!
The challengesAmazon is a fast paced and high demand work environment, so it definitely is not for everyone, however, the challenges experienced accelerate growth at an exceptional rate.
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