Ratings for 1Aviation Groundhandling Services are shared as-is from employees in line with our community guidelines
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3.0
Customer Service Representative
May 2025
NAIA Complex Pasay City Metro Manila1 to 2 years in the role, current employee
The staff are good, but environment is very toxic i dont like passenger treat staff like this
The good thingsThe staff are good and so much to learn about flight distruption
The challengesThe Passenger how you talk and how to communicate with them even they are mad and confuse
2.0
Supervisor
Jul 2023
Pasay City Metro Manila1 to 2 years in the role, former employee
Being a part of 1Aviation. What to really to expect here.
The good thingsThe good things here are trainings, colleagues, and experience in aviation. Easy apply and if really need a work right away, you could be accepted easily.
The challengesChallenges here are too low of income for too much workload. They don't care about the mentality of the employees, they just care for the company
1 person found this helpful
5.0
Intern
Jun 2023
Pasay City Metro ManilaLess than 1 year in the role, former employee
Mastered my customer service skills
The good thingsGave ample information and experienced through making the interns experience different areas within the airport.
The challengesEncounter certain challenges regarding delayed flights however able to overcome it with proper training.
1.0
ASD
May 2023
Paranaque City Metro Manila5 to 6 years in the role, current employee
Bad company, the policy is not good
The good thingsIt is not good company delayed salary
The challengesthe company policy and rules is not good, especially HR department
1 person found this helpful
3.0
Cargoes Handling
May 2023
Cebu City Cebu9 to 10 years in the role, former employee
Good place, good people
The good thingsFriendly, happy moments, hardworking, adventure people, systematize coworkers,
The challengesSpeed your time, systematize schedule, prepare the cargoes of probably area, talking to co-workers what the good moving
1.0
ASD
Apr 2023
Manila City Metro Manila1 to 2 years in the role, former employee
Bad experience in this company 1Av,hr is not well organized,the rules and policy is not good for the new hired emplyees
The good thingsBad experience in this company, the implementation of set rules is not especially the HR department.
The challengesThe system of the company rules and set of guidelines for HR department is not good,there is no systematic recruitment process.wala as ayus sablay Ang hr. Department.
4.0
Loader
Feb 2023
I want to know about my aplaying job
The good thingsI want. To. Proven my self adia
The challengesMore sipsip sa ka work
5.0
Customer service agent
Feb 2023
Pasay City Metro Manila1 to 2 years in the role, former employee
I had a challenging experience.
The good thingsI am able to know different kinds of people and nationalities with respecting their beliefs and cultures.
The challengesI was challenged every working day. Disruptions when there is a delay or cancellation of flights. However, despite all the challenges, I learned.
5.0
Customer service agent
Aug 2022
Davao City Davao del SurLess than 1 year in the role, current employee
I had a great experience while working in Aviation specialty with 1Aviation because of the nice workplace and taught me how to handle good customer care.
The good thingsEnjoy giving good customer services to the passengers.
The challengesWork shifting schedules
4.0
ICS
Aug 2022
It just fine...work is not that heavy, But the workplace is very humid and properly ventilated .
The good thingsThe people I work with
The challengesTeamwork and Unity ,, because what I see is that we lack that..what we had instead is finding others mistake.. especially from shift to shift..
5.0
Equipment Operator
Jul 2022
I want to work in your company because I'm willing to know how to work in airline industry
The good thingsGreat job high salary and good company
The challengesDifficulties in this work is about raining season
1.0
Ramp Equipment Operator
Mar 2022
3 to 4 years in the role, current employee
They are not Family oriented company
The good thingsEarn Experience in Ground Support Equipment Operator
The challengesIn actual work there is no big challenge, but in the system of the Current set up of a Manager is not good becaused the issue in 7 shifting per Day, that is not good, becaused they want to have limited manpower in Ground servicing they are not follow the standard procedure
5.0
Duty Supervisor - Ground Operations
Dec 2021
1 to 2 years in the role
Great Ground Crew Experience
The good thingsIt's great that the company always ensure the complete training and never miss to refresh training to all employees. I also love the innovation and the level of customer service they provide to ensure that clients' satisfaction.
The challengesI miss the challenges in facing the overwhelming emotions of customer every disruptions but most especially on how we've overcome those times and realized that we managed to fulfill our duties.
1.0
Ramp Supervisor
Dec 2021
Marikina City Metro Manila3 to 4 years in the role, current employee
Too many additional workload without additional compensation
The good thingsNo good things at all
The challengestoo many toxic boss at company
4.0
CSA
Sep 2021
Manila City Metro Manila1 to 2 years in the role, former employee
Best training ground for aviation/airlines operations
The good thingsBest experience with this company. My co-agents are so kind and very fun to be with. You get to experience different kinds personalities from staff to passengers and you will surely get the best customer service training.
The challenges-salary is to low for the workload
-No carrier growth
-Some superiors are toxic
-Management does not care about the staff (Specially this pandemic)
5.0
Supervisor
Jan 2021
Dumaguete City Negros Oriental5 to 6 years in the role, current employee
People is so friendly
The good thingsI enjoy dealing with other people everyday
The challengesThe challenge is to deal with the rude passengers
5.0
Ramp Equipment Operator
Nov 2020
Less than 1 year in the role, former employee
development of your skills and to be more goal oriented
The good thingsPassion, skills, professionalism, integrity, goal setting
The challengesskills setting, challenges
4.0
Ticketing Coordinator
Sep 2020
1 to 2 years in the role, current employee
1Aviation Company will help the individual how to handle the customer's needs and give the customer's satisfaction.
The good thingsTeamwork , Customer Service , Time Management , Patience , Improve communication Skills , Great Environment
The challengesI am satisfied of my last job but the challenges I handled is how to adjust manpower in the workplace when there are on time absences of the agents.
5.0
Customer service agent
Aug 2020
3 to 4 years in the role, former employee
It was superb when in comes to experienced but with the salary it is not.
The good thingsWorking with diverse environment that molds me into a more mature professional.
The challengesThey should've give a bit priority to their employees specially with the salary and benefits.
3.0
Ground Crew- Customer Service Agent
Jun 2020
1 to 2 years in the role, current employee
As much as I love my job there, the company seemed to lack management in terms of informing the employees about the update for their job descriptions, worl schedules,etc.
The good thingsCebu Pacific is one of the most low cost Airlines in the Philippines with the most accommodating crews and employees, specifically in GenSan Station. I am proud to be taught how to have long patience in dealing with irate passengers, and to be working under pressure.
The challengesEveryday dealing with different types of irate passengers especially if the aircraft is having technicalities or during force majur times.
4.0
Customer Service Agent
Jan 2020
1 to 2 years in the role, current employee
Handling Customers
The good thingsI enjoy having a good communication with people.
The challengesCo workers do not know how to cooperate and be responsible to there job.
1.0
Agent
Jan 2020
1 to 2 years in the role, current employee
Please do not apply in this agency
The good thingsNo good things
The challengesVery challenging but no good salary and benefits
1.0
Customer Service Agent
Jan 2020
1 to 2 years in the role, current employee
Good stepping stone but not for long term.
The good thingsYou get to see celebrities, and celebrities
The challengesIrrational tasks given by the management. You can literally experience and see the effective-efficiency method.
4.0
Csa
Jan 2020
It was great to be a customer service agent
The good thingsI enjoy thisbkind of job.
The challengesYou will meet different types of people with their different personalities,
4.0
Internship student
May 2019
Less than 1 year in the role, former employee
Fun and Exhausting
The good thingsAppreciated by some customers
The challengesDelayed or Cancelled Flights.
5.0
Customer service
May 2019
Less than 1 year in the role, former employee
I took my internship in this company.
The good thingsI enjoyed accompanying passengers whose in trouble locating their next step. I also enjoyed being with the agents whose hardworking, intelligent and kind persons. I really learned a lot in my internship. The proper ways to taking good care of the baggages and how to communicate with different people with different culture is one of the things I really missed.
The challengesThe challenges I faced in this company was when the Xiamen Air issue. I was there since first day and I can say that it was very difficult to handle passengers with anger. So, as an OJT, I really tried my best to lessen their anger and thought about the things that might helped them. I always asked my duty supervisor before I gave them information and action so that I won't be able to misinformed them. Maybe it was the most difficult days for me but it was a great experience.
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