How does SEEK manage user consent for data collection and processing by our AI products?  SEEK processes personal information for AI products based on various legal grounds as outlined in our Privacy Policy, including user consent, legitimate business interests, contractual necessity, and legal obligations. The specific legal basis may vary depending on the purpose of processing and your location. Users provide consent at account registration for certain data processing activities, while other processing may be based on legitimate interests in providing and improving our services. Please refer to our Privacy Policy for detailed information about how we process your data and the legal basis for such processing.

What are SEEK’s data retention and deletion policies?  Data retention and deletion are managed in line with SEEKs internal retention policy and as outlined in our Privacy Policy (section 12 - Retention of your Personal Information). Retention periods may vary based on the type of data, purpose of processing, and applicable legal requirements in different jurisdictions. Users can request deletion of their personal information, subject to certain limitations as described in our Privacy Policy. For specific information about data retention periods or to make a deletion request, please contact us using the details provided in our Privacy Policy.

What types of data are collected and processed by SEEK’s AI products?  SEEK collects various types of personal information as outlined in our Privacy Policy, including account-related information, contact details, and data related to job advertisements and candidate applications.  User data is processed by AI systems to improve job matching and hiring outcomes, enhance user experience, and provide our products and services as described in our Privacy Policy.  Depending on the specific use case, data may be anonymised or aggregated. For core functions such as connecting suitable candidates to jobs and the nominated employer contacts managing those jobs, data processing typically requires identifiable information to be effective.

How does SEEK ensure compliance with data governance regulations?  SEEK works to maintain compliance with data governance regulations through a comprehensive data governance framework that includes procedures for the collection, storage, use, and protection of user data, with jurisdiction-specific measures to address requirements in the markets where SEEK operates. Our Privacy Policy serves as a key transparency tool that informs users about how we collect, use and disclose their personal information and outlines the privacy rights available to them under applicable laws. We regularly review our practices and policies to adapt to evolving regulatory requirements and maintain appropriate data protection standards.

What is SEEK doing to protect user data?  SEEK is committed to protecting the security of your personal information. As part of this commitment, our dedicated security team regularly tests for data vulnerabilities and monitors the SEEK platform for evidence of suspicious job ads and advertisers, taking appropriate action to address any issues identified. We implement various technical and administrative measures designed to protect user data from unauthorised access, misuse, and disclosure.

How does SEEK handle data breaches or security incidents related to AI processing?  SEEK has a Privacy Breach Response Plan and a Security Incident Response Plan to ensure we are well-planned and resourced to cover any threats/incidents/scope and use them as a reference when an incident is triggered. When a security alert is triggered, our 24/7 security operations will provide support on operation, network engineering, and security coverage regarding the incident. Incidents are centrally managed by the Incident Management team, which manages all aspects of the incident lifecycle, including reporting to leadership, containment, eradication, external communications, and lessons learned, ensuring the incident is addressed orderly. The Privacy Breach Response Plan includes unique, specific, applicable data breach notification requirements, including the timing of notification following the country's applicable law.

Does SEEK conduct regular security audits of your AI systems?  Yes, we perform regular audits and vulnerability assessments as part of our commitment to maintaining appropriate security standards for our AI systems and broader platform infrastructure.

What steps does SEEK take to ensure its AI products deliver reliable results?  We implement rigorous testing, continuous monitoring, and regular updates to ensure AI systems perform accurately and consistently. We also integrate user feedback to refine AI systems, ensuring they meet user needs. Our AI products are developed with reference to relevant industry standards and best practices, and we work to maintain appropriate quality and reliability standards through ongoing evaluation and improvement.

How do SEEK AI products improve the hiring process for candidates and employers?  SEEK’s AI products transform the hiring process by helping to reduce friction in the job market, making key factors like skills and qualifications more identifiable, and enhancing transparency for both candidates and employers. Our products aim to boost the discoverability of job opportunities through personalised experience, helping candidates find roles suited to their aspirations while assisting employers in connecting with the right talent. By promoting fairness, reducing bias, and fostering trust, SEEK’s AI creates a streamlined, transparent, and more rewarding recruitment experience for all.

How does SEEK identify and mitigate biases within its AI systems?  SEEK uses specialised tools to identify and help address potential biases in AI systems. Development teams conduct assessments and measurements to detect potential biases, while the Responsible AI team oversees the process, working to make bias-related risks are observable and controllable. If critical issues are identified, risks are prioritised and escalated based on their severity. In addition, external audits have been conducted as part of our commitment to trust and accountability.

Does SEEK conduct regular fairness audits of its AI systems?  Yes, we adopt a proportionate methodology informed by international standards that combines qualitative and quantitative analyses appropriate for each use case. We have developed an internal RAI Assessment Tool that allows SEEK to derive and monitor domain-specific fairness metrics for the employment sector. Furthermore, fairness audits are integral to our RAI governance, designed to promote equity in outcomes and support alignment with our principles during system updates and reviews.

What steps has SEEK taken to ensure job matching and candidate screening features are fair?  Our Responsible AI Framework includes RAI checkpoints at key stages of the AI lifecycle, ensuring alignment with our principles and ethical standards. We provide resources, tools, and training to internal stakeholders to facilitate both qualitative and quantitative assessments of fairness. Our approach to fairness includes assessments of input data and team composition, with measures designed to promote diversity and inclusion throughout AI development processes.

Can users challenge or contest decisions made by your AI systems?  Yes, SEEK provides users with clear pathways to challenge or contest AI-driven decisions. If you believe an AI system has made an incorrect decision affecting your experience, you can contact our customer service using our Contact us form on our website. Additionally, you can provide feedback directly through various touchpoints, such as feedback options within recommendation and notification emails.

How does SEEK address and rectify incorrect or unfair AI decisions?  SEEK’s RAI governance focuses on minimising the risk of unfair AI decisions by anticipating, preventing, and remediating potential issues. When concerns about AI decisions are raised, they are addressed through our corporate risk framework, which includes appropriate accountability structures and escalation process. Response approaches and timelines vary depending on the nature and severity of the issue identified.

Can users opt out of AI-driven products or modify their preferences?  SEEK provides users with control over specific AI-powered communication preferences through your account settings, where you can customise or turn off AI-driven notifications including Job Opportunities, "Get the most out of SEEK" recommendations, and Advice and Insights, as well as manage periodic recommendation emails and their frequency. These settings control which AI-generated communications you receive rather than providing an opt-out from AI functionality across the platform. Our AI technology remains integrated throughout SEEK's core services to enhance your job search experience through intelligent matching, personalised search results, and relevant opportunity discovery, ensuring you continue to benefit from the most effective job search tools available.

How does SEEK manage third-party AI services or data integrations?  Our procurement and risk management frameworks are designed to help ensure third-party systems align with SEEK’s high standards for ethical AI practices and performance.

What steps does SEEK take to avoid risks when working with external AI vendors?  We use strict procurement processes, contractual safeguards, and regular monitoring to mitigate risks. We also require vendors to meet relevant security and privacy standards and to comply with applicable regulatory requirements in the jurisdictions where we operate.

Who can I contact if I have concerns about SEEK’s AI products?  Use SEEK’s Customer Service Contact point to raise any enquiries about our AI products. 

Where can I learn more about SEEK’s sustainability approach, including its broader approach to data and cybersecurity?  ⁠Visit our Data and Cyber Sustainability webpage at Sustainability | SEEK for detailed information about our approach and commitments.