Site Reliability Engineering Lead

About the role

Lead the Site Reliability Engineering function and shape reliability standards, operational resilience, and service quality across critical technology environments. You will partner with application, infrastructure, cloud, security, development, client, and vendor teams to improve system availability, performance, observability, and operational effectiveness.

Key responsibilities

• Define and implement reliability engineering standards, best practices, and operating models.

• Establish and manage Service Level Indicators, Service Level Objectives, and Error Budgets.

• Drive proactive monitoring, event management, alert optimization, and operational resilience initiatives.

• Lead major incident management, escalations, problem management, and root cause analysis activities.

• Collaborate with application, infrastructure, cloud, security, and development teams to improve system reliability.

• Lead the implementation and optimization of observability platforms covering metrics, logs, traces, and application performance monitoring.

• Design and champion automation initiatives using scripting and other appropriate technologies to reduce operational workload and improve service quality.

• Develop capacity planning, availability management, performance management, and disaster recovery strategies.

• Establish operational dashboards, executive reporting, and reliability metrics.

• Ensure adherence to ITIL processes, including Incident, Problem, Change, and Service Request Management.

• Coach and mentor SRE and Operations teams on reliability and operational practices.

• Participate in governance meetings with client stakeholders and vendors.

What we're looking for

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

• At least five years of experience in IT Operations, Application Support, Site Reliability Engineering, or Infrastructure Management.

• At least three years of experience in a leadership or technical lead capacity.

• Strong expertise in IT service management and ITIL practices.

• Hands-on experience with observability and monitoring platforms such as Dynatrace, Datadog, Splunk, AppDynamics, New Relic, Grafana, and Prometheus.

• Experience supporting cloud environments including Azure, AWS, or GCP.

• Strong knowledge of automation and scripting using Python, PowerShell, Shell, or similar technologies.

• Experience leading major incident and problem management activities.

• ITIL v4 Foundation certification is required; ITIL Managing Professional certification is preferred.

• Excellent stakeholder management and communication skills.

• Experience in airline operations and exposure to systems or applications such as Navitaire and related platforms is preferred.

• Strong analytical, troubleshooting, decision-making, and continuous improvement capabilities.