Inside Sales Representative | IT Industry | Hybrid Setup
Inside Sales Representative (ISR)
Why You’ll Love Softchoice
At Softchoice, our purpose is to unleash the potential of people and technology. We believe there is no success without team success. We foster a culture of inclusion and fairness where diverse backgrounds, experiences, and perspectives are valued. Our goal is to empower every employee with opportunities to grow, succeed, and make a meaningful impact. Together, we work to make life better for our people, our customers, our partners, and our communities.
The Impact You Will Have
As an Inside Sales Representative (ISR), you will support some of Softchoice’s largest and most diverse enterprise and strategic customers. This role is a key part of our customer support and growth model, helping solve business challenges while supporting customer satisfaction and business performance.
You will be involved in multiple areas of the customer lifecycle, including forecast management, quote support, renewals, and customer integration projects. This role offers the opportunity to directly influence business outcomes and strengthen customer relationships.
What You’ll Do
Work as part of a unified account team in partnership with inside and outside sales teams
Research and fulfill quote requests while providing reporting and analysis support
Help manage customers’ annuity and renewal business
Stay up to date on technology trends, pricing programs, and customer-specific selling processes
Build strong relationships with sales representatives, vendors, customers, and internal teams
Collaborate with cross-functional departments to deliver an exceptional customer experience
Work closely with Account Management and other stakeholders to support ongoing customer needs
Partner with vendors and technology partners to secure optimal pricing, product availability, and alternative solutions
Maintain and update customer documentation accurately and confidently
Support project-based activities such as forecasting equipment delivery, coordinating specialized deliveries, and tracking project progress
Collaborate as a team to reduce escalations and proactively minimize customer risk
Requirements
What You’ll Bring to the Table
At least 2 years of B2B customer service or support experience
Experience handling high volumes of customer requests and inbox management
Proficiency in Microsoft Office tools, including Outlook, Word, Excel, and PowerPoint
Experience in the IT industry is an advantage
Familiarity with Microsoft licensing programs is an advantage
Experience using enterprise reporting tools such as Power BI is an advantage
Experience working with Salesforce is an advantage
Employer questions
- What's your expected monthly basic salary?
- How many years' experience do you have as an Inside Sales Representative?
- Which of these industries have you worked in?
- How many years' experience do you have as a Renewals Specialist?
- How many years of B2B sales experience do you have?
- Do you have experience using Microsoft Power BI?
Company profile
At Booth, your career can grow without compromise.
We’re a B Corp Certified outsourcing company that believes the best way to grow is the right way—by putting people first. With career opportunities across the Philippines, Colombia, and beyond, you’ll work with global clients and be part of meaningful projects that value culture, learning, and impact.
Here, you’ll expand your skills, connect with diverse teams, and join a community committed to doing business responsibly. Because at Booth, your growth matters—to you, to us, and to the world we’re building together.
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