IT Field Support

About the role

The IT Field Support Technician keeps production workstations, IT equipment, and physical security devices running across the site. This hands-on role focuses on hardware diagnosis and repair, equipment deployment and retrieval, CCTV and access control installation and maintenance, and accurate asset and parts records. The role works closely with the Network and Systems Administrator, Facilities, Security, operations teams, and stock custodians to maintain reliable technology and secure equipment handling.

Key responsibilities

• Diagnose and repair desktops, laptops, monitors, headsets, and other IT peripherals.

• Replace and upgrade computer components, including RAM, storage drives, power supplies, motherboards, and network cards.

• Perform operating system reimaging, driver installation, and endpoint agent checks after repairs.

• Escalate network, server, and recurring technical issues to the Network and Systems Administrator.

• Install, mount, cable, and terminate CCTV cameras, NVRs, and related power and network equipment.

• Install and maintain access control devices, including electronic door locks, magnetic locks, badge and biometric readers, exit buttons, and door controllers.

• Carry out preventive maintenance such as camera cleaning and alignment, lock and reader function tests, and power supply and battery checks.

• Troubleshoot device failures and replace faulty cameras, locks, readers, and accessories.

• Coordinate device configuration, network connection, and system testing with the Network and Systems Administrator.

• Coordinate installation schedules and door access with Facilities and Security.

• Prepare, image, label, and deploy workstations and IT equipment for new hires, transfers, and floor changes.

• Retrieve equipment from separated employees, reassigned users, and decommissioned stations.

• Inspect returned equipment, repair units where practical, and tag them for reuse, warranty claims, or disposal.

• Record installations, replacements, returns, and disposals in the asset management system, including asset tags, serial numbers, locations, dates, and reasons.

• Document equipment and parts movements with stock custodians and secure acknowledgment on transfer forms.

• Return removed parts to the stockroom and support inventory counts and reconciliation of records against physical stock.

• Follow approved procedures for data sanitization and disposal of storage media.

• Resolve assigned tickets within service levels and document all actions taken.

• Follow security, clean desk, and compliance policies when handling equipment and client data.

What we're looking for

• Graduate of a two-year vocational course or bachelor's degree in Computer Engineering, Information Technology, Electronics, or a related field.

• At least one year of experience in computer hardware repair or technical support; BPO experience is an advantage.

• Hands-on skill in PC assembly, component replacement, and hardware troubleshooting.

• Experience with CCTV installation and access control or door lock installation is an advantage.

• Working knowledge of Windows 10 and 11, imaging tools, and basic networking, including cabling, termination, PoE, and IP configuration.

• Basic knowledge of low-voltage wiring and electrical safety.

• Experience with ticketing or asset management systems is an advantage.

• TESDA Computer Systems Servicing NC II or CompTIA A+ certification is preferred.

• Strong attention to detail, discipline in record keeping, integrity, and accountability when handling company assets.

• Good communication and coordination skills when working with operations, Facilities, Security, and stock custodians.

• Ability to lift and move IT equipment, use ladders, and work at heights during installations.

• Willingness to work shifting schedules, weekends, and holidays when required.