IT SUPPORT AND PROGRAMMER

JOB DESCRIPTION

The ideal candidate is a technically knowledgeable and customer-oriented individual with a background in Information Technology, Computer Science, or a related field.

• Knowledgeable in computer hardware, software installation, operating systems, and basic network troubleshooting.

• Capable of diagnosing and resolving technical issues involving computers, printers, peripherals, and network connectivity.

• Familiar with user account management, system updates, and IT equipment maintenance.

• Has good analytical, problem-solving, and troubleshooting skills.

• Possesses strong communication and interpersonal skills, with the ability to explain technical solutions clearly to clients.

• Detail-oriented, organized, and capable of maintaining accurate IT documentation and service reports.

• Responsible, adaptable, proactive, and able to work independently or as part of a team.

Preferably with relevant experience in IT technical support or helpdesk operations. Fresh graduates with relevant educational backgrounds and practical technical knowledge are also welcome to apply.

Key Responsiblities:

1. Technical Support & Troubleshooting

• 1. Diagnose and resolve hardware, software, and network issues.

• 2. Provide remote and in-person technical assistance.

• 3. Log and track IT support tickets using helpdesk software.

• 4. Guide users through step-by-step solutions.

2. System Maintenance & Upgrades

• 1. Install, configure, and update operating systems and software.

• 2. Perform system checks to ensure performance.

• 3. Set up and maintain IT equipment such as computers, printers, and peripherals.

4. User Account & Access Management

• 1. Create and manage user accounts and access permissions for Clients.

• 2. Reset passwords and ensure system authentication protocols for Clients.

• 3. Assist with onboarding and offboarding IT procedures for Clients.

5. Hardware & Software Management

• 1. Install and configure computer hardware (desktops, laptops, printers, etc.).

• 2. Troubleshoot and repair hardware issues.

• 3. Manage software installations, licensing, and updates.

6. IT Documentation and Reporting

• 1. Maintain records of IT assets and system configurations.

• 2. Document troubleshooting procedures and solutions.

• 3. Prepare IT support reports and performance metrics.

7. Customer Support & Training

• 1. Provide IT training to Clients on new systems and best practices.

• 2. Answer clients’ inquiries and explain technical information in simple terms.

• 3. Assist with implementing IT policies and guidelines for Clients.

Benefits:

• Health insurance

• Opportunities for promotion

• Pay raise

• Promotion to permanent employee

• Transportation service provided

Work Location: In person