Technical Support
About the role
The EHR Technical Support Specialist is responsible for the ongoing support and continued implementation of Electronic Health Records software within client organizations. The EHR Support Specialist is expected to communicate effectively with direct client staff and to coordinate and utilize all aspects of the deployed EHR solutions.
Key responsibilities
Serve as the initial support interface for client's EHR systems
Investigate and manage the resolution of reported issues with the system, determining and implementing solutions to problems where feasible as well as escalating to client support and actively managing the ultimate resolution
Serve as a liaison between clinical, finance, and IT departments; recommend software enhancements based upon evaluation and feedback from end users
Support ongoing reviews of paper documentation and participate in the development of electronic templates and documents where feasible
Support business operations staff with streamlining process for ultimate capture within EHR solution
Develop and administer training program to end users as required
Assist in resolving problems related to overall system implementation
Manage communication between clinical staff and management
Effectively demonstrate the capabilities of EHR software to potential clients, include hosting online software demonstrations when necessary
Create reports and documentation as assigned
About you
Bachelor's or Associate's in IT/Healthcare Administration/Healthcare Informatics
In-depth experience and understanding of clinical workflows – preferably behavioral health
Excellent communication skills, both written and spoken
Ability to clearly communicate technical information with all levels of management and end users
Strong organization, time management, analytical and problem solving skills
High degree of organizational skills and multi-tasking abilities including the aptitude to prioritize multiple functions and tasks, flexibility and attention to details
Commitment to supporting the client organization's missions along with sensitivity of cultural and workplace harmony
English well (Required)
Technical support: 2 years (Preferred)
Benefits
Health insurance
Paid training
Work from home
Employer questions
- What's your expected monthly basic salary?
- How many years' experience do you have in a Technical Support Role?
- Which of the following types of qualifications do you have?
- Do you have experience using Billing Systems?
- Do you have experience using Electronic Medical Record (EMR) Systems?
- Do you have Training Development experience?
Company profile
ZOOBOOK SYSTEMS LLC WORKS WITH BEHAVIORAL HEALTH, MENTAL HEALTH AND ADDICTION TREATMENT FACILITIES TO GROW THEIR MONTHLY REVENUE, CUT THEIR EXPENSES AND IMPROVE THEIR CLINICAL OUTCOMES.
Unlike other software development companies, Zoobook Systems LLC brings a very deep understanding of the business and clinical process as well as what is needed for building an efficient operation by improving the effectiveness and efficiency, compliance with State and DMHAS Regulations, clinical outcomes for your clients with actual and measurable results, help facilities overcome audit problems, ensure documentation guidelines compliance and secure revenue.
Zoobook EHR is designed for behavioral, mental health and addiction service providers of all types (outpatient, inpatient, residential, detox). Know more about us here.
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