Job Summary
The IT Business Analyst role involves understanding, analyzing, and documenting business requirements, translating them into functional specifications for IT development teams, and supporting the project throughout the entire lifecycle. The IT Business Analyst will work closely with stakeholders to ensure successful project delivery.
Job Responsibilities
Requirements Analysis & Documentation
Conduct workshops, interviews, and document analysis to gather and analyze business requirements from stakeholders across different departments. Translate these requirements into clear, concise, and testable user stories, use cases, and functional specifications.
Create and maintain comprehensive project documentation, including business requirements documents (BRD), functional specifications documents (FSD), process flow diagrams, user manuals, and training materials.
Business Process Mapping & Improvement
Document As‑Is and design To‑Be workflows, identifying gaps and improvement opportunities.
Ensure process designs comply with governance, security, and regulatory standards.
Project Delivery & Solution Support
Collaborate with PMs, architects, developers, QA, and vendors to ensure accurate interpretation of requirements.
Participate in project planning, deliverables refinement, and solution design discussions.
Testing & Quality Assurance
Develop test cases, scripts and acceptance criteria for functional and user acceptance testing.
Conduct user acceptance testing (UAT), ensuring that the delivered solution meets the business requirements.
Validate defects, ensure resolution, and confirm solutions meet business expectations.
Change Management & User Enablement
Prepare user guides, training materials, and communication plans for system rollouts.
Conduct user training and support adoption activities during and after implementation.
Effectively communicate and collaborate with diverse stakeholders, including business users, IT teams, vendors, and management, to ensure alignment on project goals and requirements. Manage stakeholder expectations and address any concerns.
Job Qualifcations
Bachelor’s degree in Information Technology, Computer Science, Business Management, Industrial Engineering or related field.
Certifications such as CBAP, CCBA, Agile BA, ITIL, or Scrum Master are an advantage.
3–5 years experience as a Business Analyst in IT or technology‑driven environments.
Proficiency in requirements elicitation techniques (e.g. interviews, workshops, document analysis)
Experience in creating and maintain project documentation (e.g. BRD, FSD, use cases)
Requirements engineering and documentation (BRD, FSD, user stories, use cases).
Business process modeling using tools such as Visio, Draw.io, or BPMN‑based platforms.
Familiarity with SDLC, Agile/Scrum, and Waterfall methodologies.
Basic understanding of system architecture, APIs, databases, and integrations.
Proficiency in data analysis, reporting, and visualization (Excel, Power BI, SQL basics).
Experience with UAT planning, test case creation, and defect management tools (Jira, Azure DevOps, etc.).
Knowledge of IT governance, security, and compliance principles (ISO 27001, ITIL, NIST preferred).
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