Helpdesk Support
About the role
We are looking for a tech-savvy and customer-focused IT Support professional to join our growing team. You will provide technical support for Windows, Mac, Microsoft 365, and desktop applications to local and international end-users.
Key responsibilities
Provide technical support for Windows, Mac, Microsoft 365, and desktop applications
Troubleshoot Active Directory, VPN, printers, and network connectivity issues
Assist with user accounts, access permissions, and security-related concerns
Resolve IT issues and support local and international end-users
Deliver excellent customer service and timely ticket resolution
About you
At least 2 years of experience in IT Service Desk or Help Desk Support
Knowledge of Active Directory, Office 365, Windows/Mac OS, VPN, and troubleshooting
Strong communication and problem-solving skills
Customer-oriented and detail-focused
Willing to work onsite in BGC, Taguig
Available for a night shift (8:00 PM – 5:00 AM Manila Time)
Benefits
HMO, Pet Insurance & Life Insurance
13th Month Pay & Performance Bonus
10% Night Shift Differential
12 SL + 12 VL
Holiday Premium Pay
Free Coffee, Snacks & Subsidized Meals
Shuttle Service
Quarterly Rewards & Recognition
Government-Mandated Benefits
Employer questions
- Which of the following statements best describes your right to work in the Philippines?
- What's your expected monthly basic salary?
- How many years' experience do you have in a Helpdesk Support Role?
- Which of the following types of qualifications do you have?
- How many years of Service Desk experience do you have?
Company profile
Founded in 2003, IT By Design (ITBD) was built on strong core values and a people-first approach. What began as a small team has now grown into a global community of over 800 employees across offices in New Jersey, India (Delhi, Noida, Chandigarh), and the Philippines.
Privately held and values-driven, ITBD focuses on Humility, Accountability, Passion, Positivity, and Community, creating a supportive, growth-oriented culture. Recognized as a Great Place to Work, we offer clear career paths and ongoing development opportunities.
As we expand our remote staffing, helpdesk, SOC, NOC, and consulting services, we remain committed to building a caring, high-performing team globally.
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