ServiceNow Platform Engineer

Work Location: Makati City, Metro Manila
Work Setup: Hybrid (2–3 days onsite per week)
Experience Required: 3–8 years

Main Responsibilities

• Oversee the day-to-day operation and maintenance of the ServiceNow environment.

• Check system performance and address issues that may affect platform availability.

• Investigate technical concerns and coordinate appropriate resolutions.

• Assist with system updates, upgrades, and scheduled maintenance.

• Manage user access, permissions, and platform configurations.

• Help improve existing system features and functionalities.

• Work on system connections and data exchange between ServiceNow and other business applications.

• Assist with authentication and user access management solutions.

• Develop scripts and automated processes to simplify routine tasks.

• Follow established IT security policies and operational guidelines.

• Recommend improvements to enhance system efficiency and reliability.

• Prepare technical documentation and share knowledge with team members.

Qualifications

• 8+ years of overall experience as a Platform Engineer or in a related technical role.

• 3–8 years of relevant experience in ServiceNow or similar enterprise platform environments.

• Practical knowledge of ServiceNow administration, configuration, and platform operations.

• Experience handling system maintenance, upgrades, and technical troubleshooting.

• Understanding of user access management and IT security practices.

• Knowledge of programming or scripting languages such as JavaScript, Python, or PowerShell.

• Familiarity with APIs, system integrations, and authentication technologies.

• Exposure to Agile or SAFe project delivery is an advantage.

• Good analytical, communication, and problem-solving abilities.