IT Support Analyst (With Cloud and VMWare experience)
About the role
Resolves technical issues for end-users via phone, email, or in-person. Installs and configures hardware and software. Documents issue resolution and maintains knowledge base. Escalates complex issues to higher-level support. Provides excellent customer service.
Key responsibilities:
Image, deploy in office and ship desktop and laptop computers for remote users
Onboarding new users with providing them imaged computer with all required equipment and software installed per their role
Offboarding users, collecting computers and disabling access
Tracking all inventory items including items shipped, items currently in stock and items assigned to the users
Handle all incoming IT Support calls, emails, and tickets; triage issues as they arrive and route issues to relevant departments
Manage IT Support ticket system and assist IT Support to meet Service Level Agreement goals
Regular maintenance, monitoring, and troubleshooting of all company workstation systems
Requirements:
2+ years' experience in software applications, Windows, and hardware support role in an enterprise environment
Tier 1 or higher Desktop Architecture-centered experience
Desktop support and working knowledge of Systems, Security and Networking, local and client-server applications, functions, and support
SCCM, Exchange, Azure, AWS and VMWare platforms
Employer questions
- What's your expected monthly basic salary?
- How many years' experience do you have as an Information Technology Support Analyst?
- Which of the following types of qualifications do you have?
- Do you have Technical Troubleshooting experience?
- How many years' experience do you have as an AWS Administrator?
- Do you have experience using Microsoft Azure?
- Do you have experience using VMware Virtualization?
- Are you willing to work fully on-site?
Company profile
Rising Tide is a technology solutions company specializing in digital and mobile advertising, IT staff augmentation, enterprise solutions, connectivity and application development.
We enable our clients to leverage Mobile and Internet, and are the go-to partners for messaging, social, and web applications. We work with businesses, telcos, and content providers around the world to rapidly build services that impact the rising number of mobile internet users both here and abroad.
We, at Rising Tide, help our clients meet their business needs through IT Staff Augmentation. We provide them with the most fit IT candidates for their resource requirements.
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