Senior Cloud Engineer

Job Description:

• Design, implement, maintain, and optimize cloud infrastructure environments and virtualized systems to support business operations and growth.

• Manage and continuously improve cloud backup, high availability (HA), disaster recovery (DR), and business continuity strategies.

• Administer and support cloud-based identity and access management services, Active Directory (AD), Domain Controllers, Group Policies (GPOs), and related infrastructure services.

• Provide a technical support, troubleshooting, incident management, and root cause analysis (RCA) for complex infrastructure and cloud-related issues within established SLAs.

• Provide emergency response, coordination, and on-call support as required to ensure service availability and operational continuity.

• Resolve and manage advanced service requests, incidents, and change requests in accordance with service management processes and service level agreements.

• Monitor cloud platforms, virtualized environments, systems, applications, and infrastructure using monitoring and log management tools; investiga te alerts and perform escalation when necessary.

• Review, maintain, and update technical documentation, operational procedures, system inventories, and infrastructure records.

• Develop and improve standard operating procedures (SOPs), installation guides, maintenance activities, and operational runbooks.

• Perform cloud platform provisioning, operating system deployment, server installation, configuration, patching, and maintenance activities.

• Administer, monitor, and optimize cloud resources, including compute, storage, networking, security, and platform services.

• Lead and participate in infrastructure projects, cloud migrations, disaster recovery exercises, and service improvement initiatives.

• Ensure compliance with security policies, regulatory requirements, and operational standards across cloud environments.

• Collaborate with internal teams, vendors, and stakeholders to support business and technology initiatives.

• Provide end-user support for laptops, desktops, peripherals, and mobile devices, including setup, configuration, troubleshooting, maintenance, and replacement.

• Perform other duties, tasks, and responsibilities that may be assigned by management.
  

Job Qualifications:

• Minimum bachelor’s degree in Computer Science, Engineering or Information Technology or relevant fields.

• Advance Knowledge and experience in AWS Cloud administration.

• Ability to perform advance server, storage and back-up build ups.

• Ability to perform advanced AWS Cloud operational tasks.

• Ability to create and improve server security standards.

• Ability to create Intermediate server, storage and back-up design and architecture.

• Ability to perform advance functional analysis and investigation on AWS Environment related issues.

• Ability to perform daily health checks and monitoring activities on AWS services.

• Ability to create and modify intermediate PowerShell Scripts and Infra as a code.

• Good understanding of Network topologies and platforms.

• Experience in handling PCI DSS Audit is a plus.

• Experience with a payment gateway industry is a plus.

• Experience with containerization is a plus.

• Knowledgeable with ITIL Process.

• Enthusiastic and willing to learn in a dynamic environment.