Client Support Analyst (Help Desk)
About Euroland IR:
Euroland IR is a SAAS company that is specialized in providing Best Practice Investor Relations Software Solutions to stock-listed companies worldwide. With over 1500+ clients globally, we offer IR Solutions that support listed companies in improving their IR Communication.
The Role
We’re looking for a Client Support Analyst (Help Desk) with a strong technical mindset and experience troubleshooting web-based applications. You’ll bridge clients and technical teams, handling both functional and technical support for our digital IR tools.
What You’ll Do
Act as the first point of contact via Freshdesk (or similar).
Troubleshoot and resolve issues related to IR web tools (HTML, CSS, XML, display/layout, browser).
Perform basic debugging and front-end checks (broken layouts, console errors, cross-browser issues).
Reproduce issues in a test environment and document root cause.
Coordinate with Development, DevOps, and Data teams on escalations.
Maintain clear, proactive client communication and ensure SLA compliance.
Skills & Experience
Strong working knowledge of HTML and CSS.
Working familiarity with JavaScript, C#, and .NET (reading logs, identifying front-end issues).
Experience supporting web-based applications (SaaS preferred).
Hands-on experience with ticketing tools (Freshdesk, Jira, Zendesk).
Comfortable using browser developer tools (Network, Console, Elements).
Understanding of web workflows (publishing, caching/CDN, DNS basics).
Experience: Around 2 years in Technical Support, Front-End Support, or Production Support.
Written and Oral Communication Skills should be generally good.
Work Schedule
We are hiring for both Day Shift and Graveyard Shift schedules.
Applicants must be willing to work the shift assigned to the role based on business and operational requirements
Nice to Have
Exposure to FTP, Visual Studio, Git or CMSs.
Prior experience in SaaS or digital product support.
Why Join Us
Global, cross-functional collaboration with Dev, Data, and Ops.
Training on Euroland’s IR products and internal tools.
Growth path at the intersection of client service and web technology.
Employer questions
- Which of the following statements best describes your right to work in the Philippines?
- What's your expected monthly basic salary?
- How many years' experience do you have as a Client Support Analyst?
- Which of the following types of qualifications do you have?
Company profile
EUROLAND.COM AS PHILIPPINE REPRESENTATIVE OFFICE has been assisting companies in improving their Investor Relations by providing Best Practice tools and outstanding 24/7 service for years. In focusing on improving the web-based IR communication of our customers, we are able to provide the most technologically advanced and user-friendly solutions in the industry.
Our services are second to none. Intuitive design enables a comprehensive understanding of your equity story. It is the blueprint for our tools. Making them accessible and interactive encourages users to get involved further with their financial history. Striving always to stay ahead of the curve. This is how we engage investors.
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