IT Engineer

About the role

The IT Engineer (Technical Support) is responsible for maintaining the organization's IT infrastructure, ensuring optimal system performance, and providing technical support to internal users across offices and project sites. This role involves troubleshooting hardware and software issues, managing network configurations, maintaining system security, and assisting in the deployment of IT systems and tools.

Key responsibilities

• Directly resolve daily hardware, software, printer, and network issues for all office and site personnel

• Set up computers and laptops, configure local Wi-Fi/LAN/VPN connections, and manage Microsoft 365 / Active Directory user accounts

• Ensure antivirus updates, enforce IT security policies, and maintain regular data backups and file access permissions

• Guide new hires on IT tools, prepare basic user guides, and perform other technical duties assigned by management

About you

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or any related field

• At least 2–3 years of hands-on experience in IT technical support, systems administration, or helpdesk operations

• Strong knowledge of Windows and macOS operating systems, Active Directory, Office 365, and general business software

• Practical experience with networking fundamentals (TCP/IP, Routers, Switches, Firewalls, VPN, and LAN/WAN setups)

• Proven problem-solving skills with a logical approach to diagnosing and resolving hardware, software, and connectivity issues

• Excellent communication and interpersonal skills to assist non-technical staff effectively and professionally

• Ability to manage multiple support tickets, prioritize urgent operational tasks, and work independently or within a team