IT Support Specialist
About the role
The IT Support Specialist provides onsite support for the Manila office and remote technical support for employees in Guam and Saipan. The role reviews and troubleshoots IT tickets, supports approved company systems and equipment, escalates unresolved or security-sensitive issues, and coordinates Manila IT operations under the guidance of the IT manager. The position requires dependable daily onsite attendance, disciplined documentation, strong customer service, and strict adherence to security and access controls.
Key responsibilities
Review, prioritize, update, and manage assigned IT support tickets
Provide professional onsite support in Manila and remote support to Guam and Saipan
Gather error messages, screenshots, device details, and other diagnostic information
Document troubleshooting, communications, actions, and resolutions completely
Follow up on tickets awaiting user responses or additional information
Escalate unresolved, high-risk, sensitive-related, or out-of-scope issues with complete handoff notes
Coordinate daily Manila IT operations under the guidance of the IT manager or designated IT personnel
Immediately report suspected phishing, malware, unauthorized access, data exposure, or other security concerns
Coordinate approved onsite vendor activity and report status to the IT Manager
Troubleshoot Windows computer, Microsoft 365 applications, printers, peripherals, connectivity, and approved company programs
About you
Working knowledge of, and ability to troubleshoot, Windows computer, Microsoft 365 applications, printers, peripherals, connectivity, and approved company programs
Strong troubleshooting, documentation, communication, and customer service skills
Adherence to established procedures and access limitations
Dependable, trustworthy, and detail-oriented work approach
Degree, diploma, certification, or equivalent experience in information technology or a related field
1-2 years of help desk, desktop support, technical support, or similar experience preferred
Ability and willingness to work onsite in office daily
Follows company security and access-control requirements, including the use of company-issued equipment, assigned accounts, approved applications, least privilege access, multifactor authentication, and approved data-handling procedures
Employer questions
- Which of the following statements best describes your right to work in the Philippines?
- How many years' experience do you have as an Information Technology Support Specialist?
- Which of the following types of qualifications do you have?
Company profile
"We are a USA based company with an accounting support office in Pasig City and are looking for Accountants and Accounting Technicians to work within our group of companies .A BPO service provider for International & biggest brands, Coca Cola Beverage and Subway food operations represent a couple of the companies within our group. Come work for US based company and receive possible sponsorship to work in the US and we provides Job security & Stability."
Transpacific International, Inc. was incorporated under the laws of the Commonwealth of the Northern Mariana Islands (CNMI), a U.S. Territory on May 09, 1984. The Company was established originally for the primary purpose of engaging in the wholesale and retail sales of merchandise within the CNMI. Over the years, the Company has its owned subsidiaries which operate Food & Beverage, Wholesale, Distribution, Advertising and Publishing.
The management of Transpacific International, Inc. has set up a Representative Office in Ortigas, Pasig City Philippines and its primary purpose is to support the operations of various businesses in the group. Management is open to extend its investment in the Philippines should more business opportunity come up in the future wherein provide a certain amount of revenues and employ many Filipinos.
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