IT Project Manager

About the role

The IT Project Manager reports directly to the Chief Information Officer (CIO) and leads the delivery and implementation of technical IT projects across infrastructure, applications, and other enterprise technology initiatives. This role is critical to Ryan's overall project delivery success, ensuring initiatives are effectively planned, coordinated, and executed on time, within scope and budget, and aligned with business priorities.

Key responsibilities

• Provide effective project leadership across technology initiatives, fostering accountability, collaboration, and a strong delivery mindset among project team members

• Lead cross-functional project teams consisting of IT, business, vendor, and implementation partner resources to successfully achieve project objectives

• Establish clear roles, responsibilities, expectations, and communication practices across project teams

• Build trusted relationships with business stakeholders, technology leaders, product owners, and technical teams to facilitate effective decision-making and issue resolution

• Plan and manage technology projects from initiation through implementation, ensuring delivery within agreed scope, schedule, budget, and quality expectations

• Partner with business and technology stakeholders to define project objectives, requirements, success criteria, deliverables, and implementation plans

• Develop and maintain comprehensive project plans, including milestones, resource requirements, dependencies, budgets, risks, and critical-path activities

• Provide clear, timely project status reporting to stakeholders and leadership, including progress against milestones, key decisions, risks, issues, and recommended actions

• Proactively identify and manage project risks, issues, constraints, and dependencies, escalating appropriately to maintain delivery momentum

• Manage third-party vendors and implementation partners, including deliverables, timelines, dependencies, and performance against project commitments

About you

• Bachelor's degree in Information Systems, Computer Science, Business Administration, Project Management, or a related field

• 5–8+ years of experience managing technology projects in complex enterprise environments

• Demonstrated experience leading cross-functional IT projects involving enterprise applications, infrastructure, integrations, data, or digital transformation initiatives

• Strong knowledge of project management methodologies and delivery frameworks, including Agile, Waterfall, and hybrid approaches

• Experience developing and managing project plans, budgets, forecasts, resource plans, RAID logs, dependencies, and executive-level status reporting

• Demonstrated ability to manage multiple priorities and projects while maintaining strong attention to scope, schedule, budget, quality, and business outcomes

• Experience working with geographically dispersed teams, external vendors, and implementation partners

• Strong stakeholder management, facilitation, communication, negotiation, problem-solving, and organizational skills

• Ability to communicate complex technology concepts, project risks, and delivery considerations effectively to both technical and non-technical audiences

• Experience with enterprise project and portfolio management tools and collaboration platforms