L1 IT Support Engineer (Wintel / Windows Server)

Job Summary

 We are looking for an L1 IT Support Engineer to support a critical enterprise IT environment. This role focuses on daily operations across:

·       Wintel (Windows Server, Active Directory)

·       Data Center operations (remote monitoring & coordination)

·       Backup systems (monitoring and troubleshooting)

The engineer will be responsible for monitoring, initial troubleshooting, incident handling, and operational support to help maintain stable services in a 24/7 offshore environment.

Job Responsibilities 

·       Work in a 24/7 support model (Shift Rotation).

·       Support operations aligned with customer business hours in CET time zone.

·       Provide remote support for Windows Server, Active Directory, and end-user systems.

·       Monitor infrastructure (Server and Storage).

·       Perform initial troubleshooting and execute operational tasks based on SOP.

·       Monitor and troubleshoot backup jobs; perform restore tasks when required.

·       Handle incidents and escalate issues to L2 / L3 / vendors when needed.

·       Join incident calls when required (international environment).

·       Update tickets, handover notes, and operational documents clearly (in English).

·       Work closely with internal teams, onsite teams, and vendors to support issue resolution.

Job Qualifications

Must Have Skill(s):

-          The candidate should be comfortable with troubleshooting and working in a remote operations environment.

-          Good working knowledge in the following areas: At least 1 yr of experience

·       Wintel (Software Application)

o   Windows Server (2016/2019/2022)

o   Active Directory (user, group, basic GPO, permissions)

·      Basic Networking:

o   TCP/IP, DNS, DHCP

·     Backup:

o   Veeam (or equivalent)

·    Data Center fundamentals:

o   Understanding of server, storage, virtualization concepts

o   Ability to analyze alerts and coordinate remote troubleshooting

Good to Have Skill(s):

·       Experience with ITSM tools (ServiceNow or equivalent)

·       Experience with monitoring tools (Zabbix, SolarWinds, PRTG, etc.)

·       Basic knowledge of VMware / Hyper-V

Work Arrangement:

Work location: Paseo Makati / Cebu IT Park
Work schedule: Rotational, 24x7 Operation
Work set-up: Hybrid/WFH