IT Helpdesk Support

Innova IT Solutions is seeking a Level 1 Technical Helpdesk Support professional to join our team. The ideal candidate will have prior experience supporting Australian-based clients, with a strong background in healthcare services and managed support services. You will play a key role in delivering high-quality technical assistance and ensuring an exceptional client experience.

Key Responsibilities:

Provide first-level technical support via phone, email, and ticketing systems.

Diagnose and troubleshoot software, hardware, and network-related issues.

Escalate complex technical issues to higher-level support teams when necessary.

Maintain detailed documentation of issues, resolutions, and client interactions.

Ensure service requests are addressed promptly and professionally in accordance with SLAs.

Qualifications:

Proven experience in a Level 1 Technical Support or Helpdesk role.

Background in supporting Australian clients, preferably within healthcare and managed service environments.

Have a strong background with Microsoft environment

Have strong technical skills

Excellent verbal and written communication skills.

Ability to work effectively in a hybrid setup (both office-based and remote).

Strong customer service orientation and problem-solving skills.

Benefits:

Competitive compensation package.

13th Month Pay.

Government-mandated benefits.

Bonuses and allowances.

HMO coverage for the employee plus two (2) dependents.

Please send your updated CV to: ••••@innovaitsolutions.com.au