Senior MSP Infrastructure Engineer (Projects & Escalation) | Remote | Night

The Role
This is a senior, dedicated seat with a managed services provider. You own infrastructure projects from scoping through build, migration and cutover, and you do the hands-on work yourself. You’re also the escalation point for junior and after-hours engineers, and you lead calls with end customers. This is hands-on engineering, not an architecture or management role.

Why This Seat

• Real project ownership across many client environments

• Fully remote after two weeks of onboarding at our BGC office

• Business-grade laptop provided

You’re a Fit If
You have 10+ years in infrastructure engineering, mostly at MSPs, including senior or escalation-level work. You’ve built and cut over projects yourself and can walk us through them. You’re careful and detail-driven, because one wrong firewall rule or CA policy can take a customer down.

Must-Haves

• Migrations: M365 tenant-to-tenant and Google Workspace to M365 (BitTitan or similar), on-prem to Azure

• Identity and endpoint: Intune, Conditional Access, hybrid AD / Entra ID, MFA rollouts

• Servers: Windows Server and Hyper-V builds and upgrades, including VMware to Hyper-V

• Network: strong FortiGate configuration for new deployments and replacements

• MSP tooling: daily use of a PSA, an RMM and a documentation platform (e.g. Autotask, Kaseya, IT Glue)

• Clear spoken and written English for leading customer calls

Nice to Have
Meraki, SonicWall, Aruba or Fortinet switching. SASE / zero trust, SSO, EDR, email security, DNS filtering, PAM. SharePoint migrations, RDS, AVD. AZ-104, AZ-305, MS-102, MD-102 or Fortinet NSE.

Work Setup
Fixed night shift, 10:00pm to 7:00am Manila time (11:00pm to 8:00am from November to March), with a one-hour lunch. After onboarding you work remotely, with one or two office visits a month. You’ll need reliable home internet with a backup connection, and backup power.