Customer Support Specialist

Clibase Technology Inc. is looking for a Customer Support Specialist to assist clients in using our POS and Enterprise Management System. This role focuses on troubleshooting, client assistance, and ensuring excellent customer experience through timely and accurate support.

This position is ideal for individuals who are patient, detail-oriented, and comfortable handling system-related concerns.

Responsibilities

• Respond to customer inquiries via chat, email, phone, or remote support

• Assist clients with POS usage, system navigation, and basic troubleshooting

• Document issues, resolutions, and follow-ups accurately

• Coordinate with Technical and Customer Success teams for escalated concerns

• Guide clients through basic setup, features, and system best practices

• Ensure timely resolution of support tickets and client requests
  

Requirements

• Bachelor’s degree in IT, Business, or related field (or equivalent experience)

• At least 1 year experience in customer support or service-related role

• Strong communication and problem-solving skills

• Basic computer and system navigation skills

• Willingness to work shifts, weekends, or holidays if needed

Preferred Qualifications

• Experience supporting POS, SaaS, or software systems

• Familiarity with remote support tools (AnyDesk, TeamViewer, etc.)

• Experience in handling multiple clients or tickets simultaneously

What We Offer

• Competitive salary

• Monthly incentives and performance bonuses

• Quarterly team activities and engagement events

• Annual bonuses based on performance and company results

• Training and continuous product knowledge development

• Career growth in a fast-growing technology company