IT Assistant (FIXED WEEKENDS OFF)

About the Role

The IT Staff provides day-to-day technical and operational support to ensure the availability, reliability, and security of the Company's IT systems, equipment, network, and telecommunications services. The role supports employees, maintains IT assets and infrastructure, and helps keep business operations running smoothly.

Key Responsibilities

• Install, configure, maintain, and troubleshoot computers, workstations, peripherals, and other IT equipment.

• Monitor server performance, system status, and availability; perform preventive maintenance and routine system backups.

• Configure and maintain LAN, WAN, Wi-Fi, VPN, and other network connections; troubleshoot connectivity issues and support firewall and network security maintenance.

• Provide first- and second-level technical support to employees, including troubleshooting hardware, software, email, printer, internet, and business application issues.

• Create, update, and manage user accounts and access permissions in accordance with approved access procedures.

• Monitor and support telecommunications services, including branch hotlines and the PABX system, and coordinate with service providers when needed.

• Maintain an accurate inventory of IT equipment, software, licenses, and other technology assets; prepare and update asset reports.

• Assist in IT procurement, vendor coordination, and the evaluation or deployment of IT products and services.

• Support employee onboarding and offboarding by preparing, assigning, retrieving, and configuring IT equipment and system access.

• Document incidents, troubleshooting steps, system changes, maintenance activities, and other IT-related reports.

• Escalate complex technical issues, security concerns, and service interruptions to the appropriate IT personnel or vendors.

• Assist with software deployment, system improvements, and other IT projects as assigned.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field; relevant equivalent experience may be considered.

• At least one (1) year of experience in IT support, helpdesk, systems administration, or a related role is preferred.

• Basic knowledge of computer hardware, operating systems, software installation, and troubleshooting.

• Familiarity with LAN/WAN, Wi-Fi, VPN, user account administration, and basic network security.

• Knowledge of servers, backups, asset inventory, and PABX or telecommunications support is an advantage.

• Good problem-solving, communication, documentation, and customer service skills.

• Able to prioritize support requests, work independently, and coordinate effectively with employees and external service providers.

What we offer

• Access to professional development opportunities, including training programs and mentorship

• Career growth and learning support

• Performance-based commissions and incentives

• Company events

• Allowances

• Paid holidays

• 13th month pay

• Government benefits

• Mandated leave credits

• Fixed weekends off

About us

iSource Asia Business Solutions Corporation is a leading provider of innovative IT solutions and services. With a strong focus on client success, we collaborate with businesses of all sizes to drive digital transformation and unlock new growth opportunities. Our team of passionate professionals is dedicated to delivering excellence and exceeding client expectations.

Apply now on this link https://isourceasiaworkplace.com/application-hub to join our team and embark on an exciting journey with iSource Asia Business Solutions Corporation.