Project Manager

About the Role: 

We are looking for an experienced Project Manager to oversee business initiatives, payment operations, and digital platform-related projects within our local gaming operations. The role involves coordinating cross-functional teams, managing external partners, monitoring project progress, and ensuring that operational and technical initiatives are delivered efficiently and in accordance with applicable regulatory requirements. 

The Project Manager will work closely with Operations, IT, DevOps, Finance, Compliance, Marketing, Customer Service, Risk Management, and external service providers to support business objectives, improve operational efficiency, and ensure smooth project implementation. 

Key Responsibilities: 

1. Project Planning and Management 

• Manage cross-functional operational projects from initiation through completion, ensuring alignment with business objectives, approved timelines, scope, and budgets. 

• Understand business requirements and develop project plans, schedules, milestones, deliverables, and implementation strategies. 

• Facilitate project kickoff meetings, progress discussions, and coordination among internal departments and external stakeholders. 

• Track project progress, resource requirements, dependencies, and outstanding action items, providing regular updates to management. 

2. Payment Operations and Partner Management 

• Coordinate payment service provider onboarding, merchant documentation, KYB verification, payment channel performance monitoring, and partner relationship management. 

• Work with Finance, Operations, IT, and other relevant teams to resolve payment issues, address settlement concerns, improve transaction processes, and support accurate financial reconciliation. 

• Monitor payment channel performance and coordinate improvements with relevant stakeholders to support reliable and efficient payment operations. 

3. Digital Platform and Application Coordination 

• Coordinate the administration and maintenance of digital platforms, including application publishing, developer accounts, and third-party integrations, as required. 

• Work with developers and relevant teams to facilitate application submissions, updates, account access, and platform-related operational requirements. 

• Coordinate third-party account administration, service renewals, and operational handovers when responsibilities are transferred or newly assigned. 

4. Domain and Technical Operations Coordination 

• Oversee domain asset management, including registration, renewals, access controls, SSL certificate monitoring, and documentation. 

• Coordinate with IT and DevOps on domain availability, DNS, CDN, website accessibility, security concerns, and technical incidents. 

• Monitor domain and certificate renewal schedules and coordinate timely action to help prevent service interruptions. 

• Support the maintenance of technical records, access controls, and procedures related to digital assets and website availability. 

5. Regulatory Compliance and Risk Management 

• Work with Compliance and relevant departments to ensure assigned projects and operational activities comply with applicable regulatory requirements, including PAGCOR requirements and other relevant policies. 

• Identify, monitor, and mitigate project risks and operational issues, escalating concerns and coordinating corrective actions when necessary. 

• Coordinate the preparation and maintenance of supporting documents for regulatory requirements, internal reviews, and audits. 

6. Vendor and Stakeholder Coordination 

• Coordinate with external vendors, payment partners, and service providers regarding operational requirements, service issues, renewals, and support requests. 

• Communicate project requirements, responsibilities, and implementation updates to relevant departments and stakeholders. 

• Ensure proper coordination and documentation of project handovers, account ownership changes, and outstanding deliverables. 

7. Process Improvement and Operational Efficiency 

• Coordinate the implementation of new operational procedures, process improvements, and business initiatives to enhance productivity, service quality, and workflow efficiency. 

• Evaluate project outcomes and recommend practical improvements to existing processes and future initiatives. 

• Monitor operational data and relevant KPIs to identify opportunities for improvement. 

8. Project Documentation and Reporting 

• Maintain accurate project plans, status reports, meeting minutes, SOPs, and implementation records. 

• Provide regular project updates to the Operations Head, management, and relevant stakeholders. 

• Ensure project documentation and records are properly organized, updated, and accessible to authorized personnel. 

Qualifications: 

• Filipino citizen. 

• Bachelor's degree in Business Administration, Operations Management, Project Management, Information Technology, or a related field. 

• At least 3 years of experience in project management, project coordination, operations, or a related role. 

• Proven experience coordinating cross-functional projects, external partners, and multiple stakeholders. 

• Experience in vendor coordination, operational documentation, project tracking, and issue resolution. 

• Familiarity with payment operations, digital platforms, domain management, or technical operations coordination. 

• Working knowledge of project management principles, risk management, and process improvement. 

• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint. 

• Strong written and verbal communication skills in English and Filipino. 

• Ability to manage multiple priorities, meet deadlines, and work effectively in a fast-paced environment. 

Preferred Skills: 

• Experience in gaming, online gaming, fintech, digital payments, e-commerce, or other service-oriented industries. 

• Familiarity with PAGCOR requirements and relevant payment-related regulatory requirements. 

• Experience coordinating payment providers, merchant onboarding, settlements, and partner performance. 

• Familiarity with application publishing platforms, developer accounts, third-party integrations, and digital service providers. 

• Basic understanding of domain registration, SSL certificates, DNS, CDN, website security, and service availability. 

• Experience with project management tools such as Microsoft Project, Asana, Trello, Jira, or similar platforms. 

• Strong analytical, organizational, problem-solving, negotiation, and stakeholder management skills. 

• Ability to coordinate with technical teams and external vendors to resolve operational issues.