IT Technical Support / Customer Service Representative (HYBRID)

OrangeApps Inc. is seeking a customer-focused, proactive, and detail-oriented Customer Service Representative to join our growing team. The successful candidate will be responsible for assisting clients, addressing inquiries and concerns, and providing timely and effective support to ensure a positive customer experience.

Candidates with backgrounds in School Administration, School Registrar, School Cashiering, School IT Support, or other client-facing and administrative roles are highly encouraged to apply.

Key Responsibilities

• Handle customer inquiries and concerns through phone calls, emails, chat, and other communication channels.

• Provide accurate information and guidance regarding company products, services, and processes.

• Assist customers in troubleshooting issues and resolving concerns, escalating complex cases when necessary.

• Maintain accurate customer records, reports, and documentation.

• Support customer onboarding, account management, and other administrative tasks.

• Ensure timely, professional, and customer-focused service at all times.

• Coordinate with internal departments to address customer concerns and ensure efficient issue resolution.

Qualifications

• Bachelor's degree in any field.

• At least 1 year of relevant work experience in Customer Service, Administrative Support, School Administration, Registrar, Cashiering, IT Support, or a related position.

• Excellent verbal and written communication skills.

• Strong problem-solving, organizational, and interpersonal skills.

• Proficient in Microsoft Office and basic computer applications.

• Ability to multitask, adapt, and work efficiently in a fast-paced environment.

• Experience handling clients, students, parents, or customers is an advantage.

Preferred Backgrounds

Applicants with experience in any of the following positions are highly encouraged to apply:

• School Administrator

• School Registrar

• School Cashier

• School IT Support

• Administrative Assistant

• Front Desk Officer

• Client Services Representative

• Receptionist

What We Offer

• Competitive Salary

• HMO and Government-Mandated Benefits

• Career Growth Opportunities

• Training and Development Programs

• Supportive Work Environment