Senior IT Business Analyst (Permanent WFH)

Role Overview 

We are looking for an experienced Senior Business Analyst to join the Nirmata & Project Management team. In this role you will independently own the end-to-end business analysis lifecycle across multiple projects and workstreams, and begin leading consulting-level engagements — discovery sessions and capability assessments — that shape solution direction for our clients. You will also mentor junior Business Analysts and support the BA Lead on governance, quality, and planning, helping to strengthen the BA practice as the team grows. 

Key Responsibilities 

• Independently lead requirements elicitation sessions, stakeholder workshops, and AS-IS/TO-BE process analysis without supervision. 

• Produce high-quality BRDs, functional documentation, traceability matrices, and change-impact analysis aligned to delivery teams. 

• Lead and own consulting-level engagements: discovery sessions and capability assessments across the portfolio. 

• Provide strategic recommendations and solution direction informed by discovery findings; consult Solutions Architects for final solution design. 

• Manage multiple projects or workstreams simultaneously, owning scope, requirements, and stakeholder alignment. 

• Mentor junior BAs (L1–L2) and contribute to BA best practices and documentation standards. 

• Support the BA Lead on governance, quality review of BA outputs, and resource / LOE planning. 

• Collaborate closely with Development, QA, and Solutions Architects to clarify and refine requirements. 

Must-Have Qualifications 

• Minimum 4–5 years of hands-on Business Analyst experience with a proven track record on client-facing delivery. 

• Ability to independently run the full BA lifecycle (elicitation, workshops, AS-IS/TO-BE, BRDs) with no supervision. 

• Consulting-level capability: independently leads discovery sessions and capability / AS-IS–TO-BE assessments. 

• Skilled in impact assessments, solution evaluation, traceability matrices, and change-impact analysis. 

• Strong stakeholder management and workshop facilitation across business and technical functions. 

• Process modeling / BPMN proficiency and adherence to BA documentation standards. 

• Demonstrated experience mentoring junior BAs. 

• Excellent written and verbal communication, including the ability to present findings and compelling recommendations directly to clients; comfortable collaborating with Development, QA, and Solutions Architects. 

• Proficiency in the Microsoft suite (Excel, PowerPoint, Word) to produce clear analysis, documentation, and client-ready presentations. 

Nice-To-Have Qualifications 

• Familiarity with Amazon Connect (IVR, routing, customer journey) and CCaaS / contact-center domain. 

• Experience with AWS-funded assessments and managed innovation / CX engagements. 

• Business case development exposure. 

• Jira and process / diagramming tool proficiency; Agile / Scrum delivery. 

• Advanced stakeholder / change management training; CBAP or equivalent certification. 

• Experience across Implementation, MIS, or Product workstreams. 

• Exposure to resource / capacity planning and LOE estimation.