TECHNICAL SUPPORT ENGINEER
JOB RESPONSIBILITIES
Provide technical support for enterprise security and ELV solutions throughout pre-sales, project implementation, commissioning, after-sales service, helpdesk support, and field service while ensuring compliance with company standards and Service Level Agreements (SLAs).
Install, configure, test, troubleshoot, commission, and maintain CCTV, Access Control, Intercom, Fire Alarm, and other security systems, including roughing-ins, conduiting, cabling, termination, and system integration.
Prepare and maintain technical documentation, including Terms of Reference (TOR), Bills of Quantities (BOQ), SLD, shop drawings, as-built plans, manuals, acceptance reports, technical specifications, project estimates, service reports, and project documentation.
Coordinate with Project Coordinators, Project Delivery, Customer Support, suppliers, and internal teams to support project implementation, technical discussions, product demonstrations, customer training, product testing, validation, and timely project completion.
Monitor project progress, helpdesk ticket status, and Power Automate Helpdesk workflows while ensuring proper handling of tools, equipment, materials, customer concerns, and technical updates.
JOB QUALIFICATIONS
Graduate of ECE, EE, or Computer Engineering, IT, or related field. (MUST)
1–3 years experience in technical support, IT helpdesk, or similar. (MUST)
Experience with Access Control Systems and Biometrics Systems is a (MUST)
Capable to provide first-level technical support and remote troubleshooting over the telephone for our clients.
Prior exposure to customer-facing technical support roles is a (PLUS)
Can explain technical issues in customer-friendly language.
Practices patience, active listening and empathy with clients.
Strong knowledge of networking fundamentals (TCP/IP, VLANs, firewalls, VPNs) and Windows Server environments is a (PLUS)
Excellent problem-solving, documentation, and communication skills.
Knowledge of CCTV, ELV/Security Systems, Windows operating systems, SQL/database concepts, and the ability to read and interpret technical drawings, BOQs, and wiring diagrams. (PLUS)
Vendor certifications or technical training are an advantage. Willing to travel for customer support and field assignments. (PLUS)
Employer questions
- What's your expected monthly basic salary?
- How many years' experience do you have as a Technical Support Engineer?
- Which of the following types of qualifications do you have?
Company profile
IOT Philippines Inc., is an aggresive company who utilize cutting edge technology of "Internet of Things" , and closely related field, radio requency identification (RFID) to transform how we live our daily lives. It will totally revolutionize every business, every government, every household, and educational system for better we create miniature smart machines by implanting microchips, RFID, tags, enviromental sensors and cameras into everyday objects.
The Company
IOT Philippines Inc. is an aggressive company who utilize cutting edge technology of the "Internet of Things", and a closely related field, Radio Frequency Identification (RFID) to transform how we live our daily lives. It will totally revolutionize every business, every government, every household, every educational system for the better.
We understand that embedding intelligence in “things” will create knowledge, which will one day become even more valuable that producing that actual goods. Intelligent Objects will not totally replace humans, but they will work alongside to create knowledge and to boost productivity.
The Team
The Internet of Things Team is responsible in creating miniature smart machines by implanting microchips, RFID tags, environmental sensor, and cameras into everyday objects. We offer both off-the-shelf and customized solutions in different vertical applications such as Health/Wellness, Smart Homes, Logistics Solutions, Agriculture and more. The possibilities are almost limitless. That is because once these objects are “embedded with intelligence” they share a powerful new ability: the ability to communicate – with people and each other.
The Mission & Vision
- To offer our clients with best satisfaction in pursuit of providing solutions to embed intelligence in objects, to identify people and things, to connect them to the internet, to provide real time information, to process these data and make decisions based on a set of rules; and finally, to allow them to be controlled both locally and remotely.
- To provide equipments, solutions and services that will have a significant impact on people's lives and the communities they live in.
- To be the “solution provider of choice” by ensuring our customers attain optimal and healthy business performance with the help of our solutions.
The Product
We currently distribute IoT-related Access Control products and peripherals from world-renowned global manufacturers:
HID Proximity & Contactless Smartcard and Readers
OMNIKEY Contact and Contactless Reader
EDGE Stand-alone Single Door Access Control Solution
Vertx Network Controller
EASY LOBBY Visitor Management System
NEDAP Automatic Vehicle Detection
BIOSCRYPT Biometric Readers: Finger Vein, Facial and Fingerprint
FACEID Facial Recognition Systems
IDTECK Access Control Systems
SOFTWARE HOUSE Access Control Systems
TOUCH CHECKER Guard Tour Systems
ELPAS Active Tags & Readers for Asset and People Tracking
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