About the Role
We're looking for a PMO Manager to lead the successful launch of new client programs ("new logos") across the organization. This role is responsible for managing projects from client handoff through implementation and stabilization, ensuring every launch is delivered on time, within scope, and ready for operational success.
You'll work closely with Sales, Operations, WFM, Training, HR, IT, Facilities, and Client Services to coordinate all aspects of new program launches before transitioning ownership to Operations after the stabilization period.
Key Responsibilities
Lead end-to-end implementation of new client programs in a BPO environment.
Develop and manage project plans, timelines, risks, budgets, and deliverables.
Coordinate cross-functional teams to ensure launch readiness.
Partner with stakeholders to align hiring plans, training schedules, seat readiness, workforce planning, and operational requirements.
Monitor project progress, resolve risks, and provide regular status updates to leadership.
Establish and improve PMO processes, templates, and project governance standards.
Ensure a smooth transition of stabilized programs to Operations and Client Services.
Qualifications
Bachelor's degree or equivalent experience.
At least 2 years of Project Management experience.
2-3 years of people management experience preferred.
Proven experience launching new clients (new logos) in a BPO or contact center environment.
Experience managing multiple large-scale implementations (approximately 20•-500 seat launches).
Strong understanding of project management methodologies and full project lifecycle.
Excellent stakeholder management, organizational, and communication skills.
Experience working with cross-functional teams, including Operations, WFM, Training, HR, IT, and Facilities.
Strong problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.
Preferred Qualifications
PMP or CAPM certification.
Experience with Monday.com, Jira, or similar project management tools.
Background in Operations, Workforce Management, Training, or Implementation Project Management within a BPO environment.
Employer questions
- Which of the following types of qualifications do you have?
- What's your expected monthly basic salary?
- How many years of people management experience do you have?
- How many years of project management experience do you have?
- How many years' experience do you have with project planning and scheduling?
- How much notice are you required to give your current employer?
Company profile
Solutions for Global Business Needs
Delivering superior customer services for over 10 years, IBEX Global is a business process outsourcer offering an integrated suite of services that supports an expansive array of customer facing solutions.
Headquartered in Washington, DC. IBEX Global delivers onshore, near shore and offshore solutions in 5 countries, across 18 call centers employing over 7000+ customer service professionals. The recipient of several client and community awards such as the Goodwill Industries Employer of the Year, IBEX Global is one of the most forward thinking companies in the BPO industry.
Capitalizing on Our Core Strengths
Our singular focus is providing reliable, consistent, predictable performance. Our outstanding employees manage worldwide customer relationships on behalf of our business partners and deliver these customer experiences with a combination of passion, world class training and leading-edge technology. We stand by core organizational values that have helped us deliver our value proposition to global companies for over 10 years.
At IBEX Global our mission is to build the industry’s most dynamic team of customer service and marketing associates and deliver cost-effective, high-impact customer management strategies to the world’s leading organizations.
We believe that we will successfully execute our mission by capitalizing on our core strengths and adhering to key organizational initiatives:
INTEGRITY
Our integrity ensures our credibility. Honor your commitments and take ownership of your actions. Our words and deeds are truthful and reliable.
RESPECT
Treat others the way we want to be treated and create a culture of mutual appreciation, regard and value. Act towards others with dignity and help one another succeed.
TRANSPARENCY
Clear, candid and open communication must drive all interactions. Transparency makes our actions understood, creates reliability and fosters collaboration. We maintain and encourage straightforward dialogue with our employees, clients and stakeholders.
EXCELLENCE
Strive for excellence in all that we do. Take great pride in your work as each employee’s contribution is vital towards delivering exceptional customer service to our clients. Provide this extraordinary experience and reward superior performance.
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