IT Officer

Duties and Responsibilities

• Provide first-line technical support for hardware, software, and network-related issues.

• Maintain and update computer systems, servers, and network infrastructure.

• Configure and troubleshoot LAN/WAN, routers, switches, firewalls, and VPNs to ensure reliable network connectivity across all branches.

• Implement and maintain cybersecurity measures, including antivirus, firewalls, and access controls, to protect company systems and data.

• Install, configure, and update software applications and operating systems. Maintain IT asset inventory and coordinate repairs or replacements.

• Create, manage, and deactivate user accounts and access permissions, ensuring proper IT onboarding and offboarding.

• Install and configure POS systems in new stores, provide ongoing technical support and updates, and conduct POS usage and troubleshooting training for store staff.

• Assist in the planning and implementation of IT-related projects and coordinate with vendors and service providers as needed.

Qualifications

• Graduate of a four-year degree in Information Technology, Computer Science, or any related field.

• With at least 1–2 years of relevant work experience in IT support or a related role.

• Proficient in IT systems, networks, and software applications, with skills in troubleshooting, network and system administration, and IT tools.

• Basic knowledge of cloud services such as Google Workspace and Microsoft 365.

• Familiarity with network setup and configuration, including LAN, WAN, Wi-Fi, VPN, and firewalls.

• Ability to manage and maintain servers, printers, and other IT peripherals.

• Strong problem-solving skills and effective communication.

• Customer-oriented, proactive, and responsive in resolving IT concerns.

• Good project management and organizational skills, with the ability to handle confidential information.

• Keen attention to detail and accuracy.

• Effective time management skills and ability to meet project deadlines.