IT Manager

About the role

The IT Manager is responsible for planning, implementing, managing, and maintaining the company's information technology systems, infrastructure, and digital resources to ensure efficient, secure, and reliable business operations. The position oversees IT support services, network infrastructure, hardware and software systems, cybersecurity, data management, and technology projects across the head office and restaurant branches. The IT Manager ensures that all IT systems, including point-of-sale (POS) systems, internet connectivity, computer equipment, and business applications, operate effectively and support the company's operational and business objectives.

Key responsibilities

• Manage and maintain the company's IT infrastructure, including servers, computers, printers, network devices, internet connections, and communication systems

• Ensure the proper operation and maintenance of POS systems and other restaurant-related IT applications

• Monitor system performance and implement preventive maintenance to minimize downtime and operational disruptions

• Supervise IT personnel and ensure timely resolution of technical issues reported by employees and store operations

• Develop and implement IT security policies, procedures, and access controls to protect company information and systems

• Monitor and mitigate cybersecurity risks, unauthorized access, malware, and other potential security threats

• Ensure regular data backups and establish disaster recovery and business continuity procedures

• Develop and recommend IT strategies, annual budgets, and technology improvement plans aligned with company objectives

• Lead IT-related projects, including new store openings, system installations, network deployment, and technology upgrades

• Manage relationships with IT vendors, internet service providers, software suppliers, and technical service contractors

About you

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Computer Engineering, or a related field

• At least five (5) years of relevant IT experience, preferably with supervisory or managerial experience

• Experience in IT infrastructure management, network administration, cybersecurity, system implementation, and technical support

• Experience managing POS systems, multi-branch IT operations, or restaurant systems is an advantage

• Strong knowledge of computer hardware, operating systems, networking, databases, cloud services, and information security

• Proven ability to manage IT projects, budgets, vendors, and technical personnel

• Strong analytical, troubleshooting, organizational, and problem-solving skills

• Excellent communication, leadership, and interpersonal skills

• Ability to travel to company branches as required

• Willingness to work beyond regular hours when necessary to address critical system failures or business emergencies