Project Coordinator

Key Responsibilities

1. Project Management and Coordination

• Coordinate project activities from planning and execution to completion.

• Develop and monitor project timelines, schedules, milestones, and deliverables.

• Coordinate with internal departments and stakeholders to ensure timely completion of tasks.

• Monitor project progress, identify potential delays, and recommend corrective actions.

• Prepare project status reports, documentation, meeting minutes, and progress updates.

• Track project resources, requirements, and outstanding tasks.

• Organize project meetings and follow up on assigned action items.

• Ensure project activities comply with company standards, procedures, and client requirements.

2. Customer Management and Relations

• Serve as the primary point of contact for clients regarding project updates, requirements, and concerns.

• Maintain professional and consistent communication with clients throughout the project lifecycle.

• Gather client requirements, clarify expectations, and communicate them to the appropriate teams.

• Provide regular updates on project progress, schedules, changes, and deliverables.

• Address customer inquiries and coordinate the resolution of complaints or project-related issues.

• Manage client expectations by communicating realistic timelines and project limitations.

• Conduct client follow-ups to ensure satisfaction and confirm project completion.

• Build and maintain strong client relationships to support customer retention and repeat business.

3. Documentation and Reporting

• Prepare project proposals, quotations, progress reports, and other required documentation, as assigned.

• Maintain organized project files, client records, schedules, and communication logs.

• Track project milestones, pending approvals, deliverables, and completion status.

• Report project risks, delays, customer feedback, and operational concerns to management.

• Ensure project documentation is accurate, updated, and accessible to authorized personnel.

4. Team Coordination and Problem-Solving

• Act as the communication link between customers, project teams, suppliers, and management.

• Follow up with responsible personnel to ensure tasks are completed within agreed timelines.

• Identify coordination gaps and recommend improvements to project workflows.

• Assist in resolving scheduling conflicts, resource concerns, and project implementation issues.

• Support management in evaluating project performance and customer satisfaction.

Qualifications

• Bachelor’s degree in Business Administration, Project Management, Operations Management, or a related field.

• At least 1–2 years of experience in project coordination, customer service, account management, or operations is preferred.

• Fresh graduates with strong organizational and communication skills may be considered.

• Experience handling multiple projects, clients, or stakeholders is an advantage.

• Proficient in Google Workspace or Microsoft Office, particularly Sheets/Excel, Docs/Word, and presentation tools.

• Experience using project management tools such as Trello, Asana, ClickUp, or similar platforms is an advantage.