Product Manager

JOB SUMMARY

The Product Manager is responsible for defining product strategy, leading discovery, and delivering digital capabilities across one of Newport’s core product domains: Customer Acquisition, Marketing Engagement, Service Operations, or Data Enablement.

The Product Manager drives end-to-end product lifecycle management, shaping product vision, aligning stakeholders, translating business needs into product requirements, and leading cross-functional teams in delivering high-quality digital experiences.

This role ensures digital products create measurable improvements in customer experience, operational efficiency, and business impact.

RESPONSIBILITIES

Product Strategy & Roadmap

• Establish product vision, core objectives, and success metrics

• Conduct user research, interviews, journey mapping, market benchmarking, and competitive analysis

• Convert insights into product concepts, features, and functional specifications

• Prioritize product initiatives using structured frameworks (e.g., RICE, MoSCoW, value vs. effort)

Cross-Functional Delivery Leadership

• Lead agile workstreams and day-to-day delivery activities with engineering, QA, and UX teams

• Ensure requirements are clear, testable, and aligned to business outcomes

• Coordinate dependencies between digital channels, operational teams, and backend systems

• Oversee UAT, release readiness, and post-launch validation

Stakeholder Management & Communication

• Interface with operations and sales teams to gather requirements and validate solutions

• Facilitate alignment between business teams and technical teams for all product-related decisions

• Communicate progress, risks, and impact to senior stakeholders and executives

Customer Experience & Data-Driven Decisioning

• Work with analytics teams to build dashboards and performance insights

• Use data to validate hypotheses, measure impact, and refine the roadmap

• Drive experimentation (pilots, A/B tests, optimization tests) to improve outcomes

• Ensure UX standards and design consistency across digital interfaces

Platform Reliability & Continuous Improvement

• Identify operational gaps, manual processes, and technical debt

• Improve end-to-end performance of digital products through monitoring and feedback loops

• Support issue triage and improvement planning for high-impact digital touchpoints

QUALIFICATIONS

• Bachelor’s degree in Information Systems, Computer Science, Engineering, Design, or related field

• Minimum 5–7 years of experience in product management or digital technology roles

• Proven track record delivering digital products across customer-facing applications (web/mobile), operational platforms (customer engagement, loyalty, service, or marketing automation), or data-driven digital products (APIs, integrations, analytics-enabled capabilities)

• Experience leading agile delivery teams and coordinating with engineering, QA, and UX

• Experience managing vendors, development partners, or external technology providers

• Background in customer journey design, digital experience design, or workflow optimization

• Exposure to modern data platforms, digital analytics, segmentation, or personalization is an advantage

• Product Management certifications (Product School, Scrum, AIPMM) are an advantage