IT Infrastructure & Support Manager

About our company

Our registered name is Totes Isotoner International Inc. - a member of Randa Apparel and Accessories. We are a leading apparel and accessories company partnering with globally recognized brands and retailers. With a strong focus on innovation, quality, and customer service, we connect design, sourcing, and technology to deliver products enjoyed by consumers around the world.

https://randa.net/

Qualifications

Required

·         Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or an equivalent combination of education and relevant professional experience.

·         5+ years of experience supporting IT infrastructure, networking, end-user computing, or IT operations.

·         Strong knowledge of LAN, Wi-Fi, internet connectivity, and general network troubleshooting.

·         Experience deploying, configuring, maintaining, and troubleshooting Windows-based workstations.

·         Experience supporting business applications, hardware, printers, and peripheral devices.

·         Understanding of cybersecurity fundamentals, endpoint security, system patching, and IT operational best practices.

·         Experience working with third-party technology vendors and service providers.

·         Strong troubleshooting and analytical skills.

·         Ability to communicate technical information effectively to both technical and non-technical users.

·         Strong documentation, organization, and time-management skills.

·         Ability to manage multiple priorities and respond effectively to business-critical technical issues.

Technical Skills

• Strong experience with Windows OS, macOS, and Microsoft 365 and Android.

• Hands‑on knowledge of Intune, Azure AD / Entra ID, and modern endpoint management practices.

• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi‑Fi).

• Familiarity with cybersecurity principles, endpoint protection, and compliance frameworks.

• Familiarity with Warehouse Management Systems (WMS) is a plus, but not required.

Certifications (Preferred, but not required)

• CompTIA A+, Network+, Security+

• Microsoft 365, AZ‑900, or related Microsoft certifications

• ITIL or service management certifications

Professional Skills

• Strong communication and customer‑service mindset.

• Ability to prioritize and manage multiple issues in a fast‑paced environment.

• Analytical, proactive, and improvement‑oriented approach to problem solving.

Working Conditions
This is a fully on‑site role (5 days per week) that may require occasional after‑hours support and the ability to lift up to 50 pounds.

Key Responsibilities

Network & Infrastructure Management

• Manage and maintain the company’s network infrastructure, including LAN, Wi-Fi, internet connectivity, and related systems.

• Monitor network performance, troubleshoot issues, and ensure reliable, secure, and uninterrupted operations.

• Maintain network documentation, configurations, and infrastructure standards.

End-User Support & Technology Operations

• Provide technical support for hardware, software, applications, systems, and connectivity issues.

• Oversee workstation deployment, maintenance, patching, upgrades, and lifecycle management.

• Maintain IT asset inventories and ensure compliance with technology and security standards.

Systems Implementation & User Enablement

• Support the implementation of new systems, applications, hardware, and technology solutions.

• Deliver user training and provide ongoing support to ensure successful adoption of new technologies.

• Develop and maintain technical documentation, procedures, and user guides.

Label Printing Systems & Supplier Support

• Manage and support label printing systems and related technologies.

• Troubleshoot and resolve label printing issues in collaboration with internal teams, suppliers, and software providers.

• Train suppliers and external partners on label printing requirements and processes.

Cybersecurity & Compliance

• Implement and maintain cybersecurity controls, endpoint protection, patch management, and IT best practices.

• Ensure compliance with company security policies and technology standards.

• Identify technology risks and recommend preventive and corrective actions.

Vendor & Service Provider Management

• Manage relationships with technology vendors, internet service providers, hardware suppliers, and software partners.

• Coordinate issue resolution, service escalations, and vendor performance reviews.

• Evaluate and recommend technology solutions and service improvements.

Technology Planning & Continuous Improvement

• Identify opportunities to improve systems, processes, infrastructure, and user experience.

• Recommend technology investments, upgrades, and enhancements that support business objectives.

• Assist in planning and delivering IT projects and infrastructure initiatives.

• Stay current with emerging technologies and industry best practices.

Documentation & Asset Management

• Maintain accurate documentation of IT assets, systems, infrastructure, standards, procedures, and vendor information.

• Ensure documentation supports operational continuity, knowledge transfer, and audit readiness.