Contracts Customer Service Officer
Company Overview:
Capital Transport is Australia’s largest and fastest-growing courier and taxi truck business, delivering tailored B2B transport and logistics solutions. Join a team that will support you every step of the way.
You’ll be the first point of contact for our clients, ensuring every call, booking, enquiry and service issue is handled with accuracy, urgency and care. You will play a key role in maintaining the customer experience, resolving issues before they escalate, and supporting major accounts, regained clients and high‑value customers.
Why Join Us?
Earning potential: Base salary + Super
Vibrant culture: Birthday celebrations, social events and MORE!
Room to grow: No experience required! Ongoing training, development and real career progression
Our Culture
Capital promotes a healthy work-life balance with a friendly work environment.
Having a strong culture is incredibly important to us; we want all staff to feel included and part of the greater team that drives the business forwards.
The Role
As a Contracts Customer Service Officer, you will assist in the completion of the administrative tasks associated with the daily operations of the NSW Contracts division within Capital Transport
Key responsibilities:
Inbound and outbound customer service/query calls.
Processing of client bookings via phone and email.
Immediate response to emails concerning delivery updates, proof of delivery requests or any other queries.
Providing assistance/ additional information as required to our sub-contractor drivers.
To be successful in this role, you will be able to demonstrate the following skills
Strong work ethic
Sound knowledge of the Sydney metro area
Excellent communication skills (verbal and written)
Calm and professional telephone manner
Data Entry Skills - Intermediate
Microsoft Office skills - Intermediate
Self-motivated and well disciplined
High attention to detail and genuine passion for providing superior customer service
Positive and proactive attitude
Reliable and punctual
No experience is required as this is a junior role, and full training will be provided to the right candidate.
Employer questions
- Do you have data entry experience?
- Which of the following statements best describes your right to work in Australia?
- Which of the following Microsoft Office products are you experienced with?
- Do you have customer service experience?
- Do you have a current Australian driver's licence?
- Do you own or have regular access to a car?
Company profile
Capital Transport is a wholly owned Australian business, operating successfully across five states including: Victoria, New South Wales, Queensland, South Australia and Western Australia. We provide flexible, client-focused transport and 3PL services complemented by industry leading technology to various businesses across Australia.
Capital Transport has enjoyed strong growth due to its commitment to exceptional service using a flexible, solutions-focused approach. We provide a range of transport services and delivery options. Nationally, our fleet incorporates over 2,500 vehicles. These vehicles range from cars for CBD courier services, to semi-trailers and other specialised vehicles.
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