Tech Support Analyst (Healthcare Background)

Job Responsibilities

• Provide first-level technical support to end users via phone, email, and chat.

• Troubleshoot hardware, software, system, and application issues.

• Resolve incidents and service requests within agreed service levels.

• Document issues, resolutions, and support activities accurately.

• Escalate complex technical concerns when necessary.

• Deliver excellent customer service while ensuring compliance with healthcare processes and policies.

Job Qualifications

• At least 1 year of experience in Technical Support, Service Desk, IT Helpdesk, or Desktop Support

• Must have healthcare account experience (Healthcare BPO, Healthcare IT, Medical Claims, Provider Services, etc.)

• Experience supporting Windows operating systems, Microsoft Office applications, and basic networking issues

• Strong troubleshooting and problem-solving skills

• Excellent verbal and written communication skills

• Willing to work on a shifting schedule and onsite if required
  

WHAT WE OFFER

• Hybrid

• Laptop/Computer Provided by the Company

• Market Total Rewards Package

• Retirement Plan

• Medical Plan (HMO) from Day 1 of employment

• Dental, Medical, and Optical Reimbursements

• Life and Disability Insurance

• Paid Time-Off Benefits

• Sick Leave Conversion

• Tuition Fee Reimbursement

• Employee Assistance Program (EAP)

• Annual Performance Based Merit Increases

• Employee Recognition

• Training and Staff Development

• Employee Referral Program

• Employee Volunteerism Opportunity

• All Mandatory Statutory Benefits

WHO WE ARE

• Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.

• UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.

• We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.

• As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.

• Elevate your career with a leading health care company while improving lives