Technical Support Specialist
We are looking for expertise in how to handle and provide friendly and helpful responses to customer support tickets via email and chat, jumping in to assist when needed, and making sure the overall customer experience is a priority.
Company profile
Paperless Trail Inc.
Paperless Trail Inc. (PTI) is a privately held company, founded in 2003. PTI is a Philippines based IT
company majoring in digital mapping, applications development, systems integration and document
imaging.
PTI’s main office is in Makati, our development team is in Davao, we have a document management
services facility in Bicutan, our help desk and support services are provided via our call center/BPO
facility in Panabo. With a total of 75 staff comprised of software designers, developers, technical support,
mappers, imaging production staff and management, we are well placed to deliver innovative, cost
effective, practical IT solutions for our clients.
Operating divisions:
Mapping products & services
Imaging & document management solutions
Business solutions
Core products:
Business Mapper location based business intelligence tools
Perspective Mobile mobile asset tracking (vehicles and people)
Business Mapper IMS location based incident response management system
Archive One document management system
One Trade Central B2B/EDI message switching
Activity Factory business process management solutions
Routable maps nationwide routable maps (Garmin compatible)
Services:
Digital mapping
Document imaging
Software development and systems Integration
Network and technical support
Help desk and BPO operations
One Trade Central
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