Costco Perth Airport - Membership Assistant

Job Duties/Essential Functions

• Welcomes and communicates with members and potential members, in person, by phone, or by mail
• Answers questions, resolves problems, and explains membership and warehouse
• Reviews membership and warehouse programs to keep knowledge up to date
• Processes new membership and membership maintenance according to proper departmental procedures for
paperwork and the performance of duties
• Keys membership information into computer, keeps logs and paperwork, obtains supervisor approvals when necessary
• Collects membership fees as keyed to computer by cash, and debit/credit terminal
• Issues receipts
• Provides and arranges for prompt and courteous member service
• Answers phone, runs to the floor to check item availability, directs members to products, and service locations
• Enlists assistance for member loading and shopping
• Responds helpfully to member concerns, secures manager assistance as necessary.
• Assists at refund counter or with marketing as necessary
• Cleans department, stocks forms, and cleans and supplies printers
• Follows proper Membership and general safety and security procedures and standards
• Assists in other departments of the warehouse as necessary
• Provides prompt and courteous service to members, employees, and suppliers.

Ability to operate vehicles, equipment or machinery
• Computer, printer, phone, camera, card printer, calculator, credit/debit terminal, cash register, handheld scanner, radio
Qualifications (Costco-specific or industry specific skills that candidates should possess)

Education/Training: High School Certificate or higher
Licenses/Certifications: Driver's Licence
Experience/Skills:Membership, cashier, customer service or comparable experience, Basic math skills

* If successful, you will be required to undertake role & department specific training within specified timeframes