Technical Support Representative | Davao

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Overview:
We are seeking Technical Support Representatives to assist customers with troubleshooting and product-related concerns, either voice and/or chat. If you enjoy problem-solving and guiding people through technical issues, this role is for you.

Responsibilities:

• Provide first-level technical support via phone, email, or chat.

• Troubleshoot and resolve hardware, software, or connectivity issues.

• Escalate complex technical problems to higher support when necessary.

• Educate customers on product usage and best practices.

Qualifications:

• At least 1 year of experience in Technical Support (TSR role required)

• Strong technical aptitude and willingness to learn.

• Excellent communication and active listening skills.

• Patience and problem-solving mindset.

• Amenable to work on shifting schedules

• Willing to work onsite in Lanang, Davao City