IT Technician- Tier 2 (ONSITE)

Brief Description

We are seeking a highly motivated IT Projects Technician to play a key role in supporting and implementing our IT projects.

You will be responsible for a wide range of technical tasks, including creating automation scripts, building virtual machines

and environments, and migrating services to Microsoft tenants.

• Opportunity to work on a variety of challenging and rewarding IT projects.

• Work in a dynamic and collaborative IT environment.

• Gain valuable experience with cutting-edge technologies.

Major Duties & Responsibilities

• Design and develop automation scripts to improve efficiency and reduce manual IT tasks.

• Create and configure virtual machines and environments to support various IT projects.

• Migrate existing services to Microsoft tenants, ensuring smooth transition and data integrity.

• Troubleshoot and resolve technical issues related to scripting, virtual machines, and cloud migrations.

• Implement and maintain new technologies and software applications.

• Document technical procedures and maintain clear records of project activities.

• Collaborate effectively with IT staff, project managers, and other departments to ensure successful project/ticket

completion.

• Investigate, troubleshoot, and resolve escalated or assigned support tickets in accordance with defined SLAs and

team priorities.

• Answer and manage inbound IT support calls, accurately document user-reported issues, and deliver timely,

customer-focused resolutions or escalations.

Qualifications & Requirements

• Minimum of 2 years of experience in a technical support role or related field.

• Proven experience with scripting languages (e.g., Python, PowerShell, Rest API).

• Excellent problem-solving and analytical skills.

• Meticulous attention to detail and a commitment to accuracy.

• Effective communication and collaboration skills.

• Ability to work independently and as part of a team