Technical Business Analyst

Job Description:

• Responsible for the support and maintenance to existing application functionalities.

• Provide second-level support for assigned production-related application incidents within established service level requirements and application maintenance in coordination with the vendor where applicable. 

• Minimize the occurrence of application incidents by investigating, analyzing, developing and implementing corrective measures as directed. 

• Provide support for operational requests received within agreed TAT. 

• Provide technical inputs to address maintenance requirements. 

• Provide technical inputs for requirements of assigned key initiatives for application stability or customer experience or improve business unit’s operational efficiency. 

• Prepare technical design documents where applicable. 

• Code programs based on requirements in accordance with company programming standards. 

• Perform unit testing, document test results and prepare unit test signoff form; or review other programmers or vendor’s test results where applicable or assigned. 

• Provide technical support and/or resolution/fixes to reported errors during systems testing/systems integration testing and user acceptance testing where needed. 

• Prepare application for implementation in test and production environments with the necessary documents according to the change control standard. 

• Provide technical input if there is a proposed service catalogue item for handled application, deliver automation or provide procedures and monitor implementation of the service catalogue. 

• Work with other IT Delivery units personnel to plan and execute service transition activities of applications. 

• Maintain the application section of the Technical Recovery Procedure of the supported application. 

• Train, as necessary, other Programmer Analysts on application functionality and features, Department and Division function, guidelines and processes to be followed; provide technical guidance to other programmers where needed. 

• Perform other related functions that may be assigned from time to time.     

Job Qualification:

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field.

• With 4-5 years of experience as a Technical Business Analyst, Systems Analyst, or in a related IT role.

• Experience in application support, system maintenance, and incident management.

• Strong understanding of business requirements gathering, technical analysis, and system documentation.

• Knowledge of SQL, databases, APIs, and system integration.

• Experience in System Integration Testing (SIT), User Acceptance Testing (UAT), and defect resolution.

• Familiarity with Software Development Life Cycle (SDLC), Agile, and Waterfall methodologies.

• Basic understanding of programming, troubleshooting, and technical design documentation.

• Experience in change management, production deployment, and application enhancements.

• Strong analytical, problem-solving, communication, and stakeholder management skills.

• Experience in the banking or financial services industry is an advantage.