Technology Manager

About the role

The Technology Manager oversees and leads in providing solutions to helpdesk-related and web-related issues and concerns of the different facets of the Support Departments in the company. The Technology Manager works and collaborates closely with the other leads, managers, and/or leaders across the various facets of the Technology Department in IT helpdesk and support, IT infrastructure, web designing, web development, web update and maintenance and reports generation, and other technical and data analytics related work.

Key responsibilities

• Leads in providing help desk support and resolving problems to the end user's satisfaction

• Leads in monitoring and responding quickly and effectively to requests received through the IT helpdesk

• Modifies configurations, utilities, software default settings, etc. for the local workstation

• Leads in designing, implementing, and maintaining the Company's IT security programs and projects

• Leads the development of disaster recovery plans for physical locations with critical assets

• Leads the team in planning, coordinating, and implementing network and system security measures

• Serves as the lead developer on multiple web development projects, including the planning, design, development, testing, and deployment of websites and web-based applications

• Manages relationships with IT suppliers and service providers to ensure the organization's objectives are prioritized and met

• Serves as the team's primary resource for all matters relating to web development, IT helpdesk, and IT infrastructure, guiding and mentoring less experienced members of the team

• Manage information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees

About you

• Experience with IT helpdesk support and resolving technical problems

• Knowledge of help desk tracking software

• Experience with workstation hardware and software upgrades

• Knowledge of PCI DSS compliance requirements

• Experience with IT security programs and information security policies

• Experience with disaster recovery and business continuity planning

• Experience with network and system infrastructure planning and design

• Proficiency in web design and development using HTML, CSS, JavaScript/Typescript, NodeJS, Python and/or PHP

• Experience with code reviews and quality assurance testing

• Experience in staff management, recruiting, selecting, orienting, and training employees

Work Set-up

• Hybrid (2x-3x / week)

• Midhshift / Shifting