Customer Service Representative
Role Overview:
We are seeking a motivated Customer Service Representative to serve as the primary point of contact for our customers. In this role, you will handle inquiries, resolve issues, and provide accurate information about our products and services. The ideal candidate is customer-focused, adaptable, flexible, and thrives in a fast-paced environment.
Responsibilities
>Respond to customer inquiries via phone, email, chat.
>Resolve customer issues and complaints in a professional and timely manner.
>Coordinate and monitor System Engineers on-site or online schedules.
>Provide accurate information about products, services, and company policies.
>Process quotations, returns, , warranty and out of warranty related process, or account updates as needed.
>Document customer interactions and resolutions in internal systems.
>Manage and organized projects documentations.
>Escalating queries and concerns when necessary.
Job Requirements:
>Previous customer service, call center, or support experience preferred but not required.
>Strong verbal and written communication skills.
>Ability to remain calm, professional, and solution-oriented under pressure.
>Basic computer skills and ability to learn internal system workflow.
Employer questions
- What's your expected monthly basic salary?
- Which of the following types of qualifications do you have?
- Have you worked in a call centre before?
- Do you have customer service experience?
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