Sr. Business Analysis Manager

Job Summary

The IT Business Analysis Manager leads the business analysis function within IT, ensuring that business needs, process requirements, and transformation priorities are clearly understood and translated into practical, scalable, and value-driven technology solutions. The role acts as a strategic liaison between business units, IT delivery teams, solution architects, project managers, and vendors to ensure that systems, enhancements, and digital initiatives are aligned with business objectives, enterprise standards, governance requirements, and user experience expectations.

Duties and Responsibilities

Key Responsibilities

·         Lead and develop the IT Business Analysis team supporting enterprise systems, application enhancements, automation, and digital transformation initiatives.

·         Partner with business and IT stakeholders to understand objectives, challenges, system gaps, risks, and technology opportunities.

·         Oversee the elicitation, analysis, documentation, validation, prioritization, and sign-off of business requirements for IT projects and system enhancements.

·         Translate business needs into clear requirements, process flows, user stories, business rules, acceptance criteria, and solution recommendations.

·         Ensure requirements align with IT strategy, enterprise architecture, security, governance, integration, vendor capabilities, and delivery priorities.

·         Establish and continuously improve BA methodologies, standards, templates, traceability, and quality assurance practices.

·         Lead process analysis and improvement initiatives focused on automation, digitization, system optimization, and operational efficiency.

·         Facilitate discovery sessions, workshops, requirements reviews, solution assessments, and stakeholder decision-making.

·         Provide functional oversight throughout the project lifecycle, including solution design, testing, UAT, deployment readiness, and post-implementation review.

·         Collaborate with project teams, technical teams, vendors, and business users to ensure solutions meet agreed requirements and objectives.

·         Serve as a trusted advisor to business and IT leaders by providing technology recommendations, feasibility assessments, and process improvement insights.

·         Coach and mentor Business Analysts to strengthen their skills in stakeholder management, requirements analysis, process mapping, systems thinking, and solution evaluation.

·         Monitor and report BA performance and business value, including requirements quality, delivery support, process improvements, adoption, issue resolution, and stakeholder satisfaction.

Key Deliverables / Measures

• ·         Approved and well-documented business requirements, functional specifications, user stories, process flows, and acceptance criteria delivered within agreed timelines

  ·         Improved quality, completeness, and traceability of requirements across IT projects and system enhancements

  ·         High business stakeholder satisfaction and effective engagement throughout discovery, design, testing, deployment, and post-implementation activities

  ·         Successful implementation and adoption of IT solutions that address business needs and deliver measurable operational value

  ·         Reduction in rework, requirement-related defects, scope ambiguity, and unresolved business issues during project delivery

  ·         Identified and implemented process improvements, automation opportunities, system optimizations, and workflow efficiencies

  ·         Compliance with IT governance, business analysis standards, documentation templates, approval processes, and change management requirements

  ·         Strengthened Business Analyst capability, productivity, collaboration, and professional development within the team

• Experience: 8–12+ years in Business Analysis, with 3–5+ years in a BA leadership/managerial role.

  Leadership: Proven experience managing, mentoring, and developing Business Analysts.
  

  Business Analysis: Strong expertise in requirements gathering, process analysis, business process mapping, and translating business needs into IT solutions.
  

  Project Delivery: Experience managing BA activities across multiple IT projects/programs, preferably in Agile environments.

Technical Competencies and Skills

Business Analysis, Analytics, Process Analysis, Optimization, Project & Delivery Management, Systems Analysis, Architecture Awareness, Data & Reporting, Business & Systems Modeling

Education, Trainings and Licenses Required

Bachelor’s Degree in Information Technology, Computer Science, Business Administration